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Elementor template issue – I can’t edit template elements, e.g. footer

This topic has 10 replies, 2 voices, and was last updated 3 weeks ago ago by Rose Tyler

Stelma

Participant

August 30, 2024 at 11:01

Hi,

Yesterday I could edit footer and header templates in the elementor editor. Today I can’t edit elements, all editable fields are grayed out.
How can I restore editing?

Regards
Pawel

Files is visible for topic creator and
support staff only.

#412336 Copied Theme version: 9.3.18

9 Answers

Rose Tyler

Support staff

August 30, 2024 at 11:10

Hello, Stelma,

Thank you for reaching out to us with your concern.

Have you installed a new plugin that may conflict with Elementor?

Do you see fatal errors in Woocommerce > Status > Logs?

Could you provide temporary wp-admin access?

Best Regards,
8Theme’s Team

#412339 Copied

Stelma

Participant

August 30, 2024 at 11:13

I disabled and enabled most of the plugins.
I focused on Elementor PRO.
I think that’s the problem.
Please help me solve it.

#412342 Copied

Stelma

Participant

August 30, 2024 at 11:17

Logs

#412345 Copied

Rose Tyler

Support staff

August 30, 2024 at 11:29

Hello, Stelma,

Could you provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

#412348 Copied

Stelma

Participant

August 30, 2024 at 12:36

Hello Rose,
login data.
Best Regards,
Pawel

Please contact administrator
for this information.

#412362 Copied

Stelma

Participant

August 30, 2024 at 12:37

and…

Please contact administrator
for this information.

#412363 Copied

Rose Tyler

Support staff

August 30, 2024 at 12:40

Hello, Stelma,

We appreciate your prompt response.

Please contact your hosting provider and ask to do the next:
– downgrade PHP version to 8.1
– solve this memory error – https://prnt.sc/UTfT4D_N67_9

Best Regards,
8Theme’s Team

#412365 Copied

Stelma

Participant

August 30, 2024 at 13:20

Hi Rose,
I can change the PHP version to 8.1 myself.
It worked.
I wonder what happened since yesterday because I didn’t change anything.
Anyway, thank you very much.
Regards,
Paweł

#412382 Copied

Rose Tyler

Support staff

August 30, 2024 at 14:11

Hello, Stelma,

You’re welcome!

Best Regards,
8Theme’s Team

#412389 Copied
Tagged: edit template elements, elementor footer issue, elementor template issue, footer editing problems, woocommerce wordpress themes, wordpress troubleshooting
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Elementor template issue – I can’t edit template elements, e.g. footer

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