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Elementor Theme Builder error - by Bilal

This topic has 18 replies, 5 voices, and was last updated 3 years, 6 months ago ago by Olga Barlow

Bilal

Participant

September 2, 2021 at 23:35

Hi,

I recently got the theme updated by your support and now I am finding that I can’t edit some of the Elementor Theme Builder templates. Please help. I am receiving this error but I can still view the page correctly.

( ! ) Fatal error: Uncaught Error: Call to a member function get_ID() on null in /Users/bilalqureshi/Local Sites/xstore-market-demo/app/public/wp-content/themes/xstore/woocommerce/content-product.php on line 73
( ! ) Error: Call to a member function get_ID() on null in /Users/bilalqureshi/Local Sites/xstore-market-demo/app/public/wp-content/themes/xstore/woocommerce/content-product.php on line 73

I can edit some of the templates but not all.

#301143 Copied Theme version: 8.0.5

17 Answers

Rose Tyler

Support staff

September 3, 2021 at 08:36

Hello,

Provide temporary wp-admin and FTP access.
Describe in more detail where should we go to be able to see errors.

Regards

#301167 Copied

sorrex

Participant

September 3, 2021 at 09:46

I had the problem with Elementor Pro ver. 3.4.1 as well. I installed older version (3.2.2 in my case) and it worked.

#301188 Copied

John Holden

Participant

September 3, 2021 at 17:08

Hello

Did you check your website with updated theme or update xstore plugin.? or check your website elementor on different browser ?

Also send us highlighted screenshot for our better understanding.

John Holden

#301235 Copied

Bilal

Participant

September 3, 2021 at 22:24

Hello,

In TEMPLATES > Theme Builder > Some of the templates (ex: Product Category Page) I can view this page but when I click EDIT WITH ELEMENTOR It causes the error I pasted above.

I have created a user for you to enter the site and see this yourself. I also sent out a contributor request on flywheel for ftp access.

Thanks

Bilal

Please contact administrator
for this information.

#301251 Copied

Bilal

Participant

September 3, 2021 at 22:24

Appreciate that. It didn’t work for me.

#301252 Copied

sorrex

Participant

September 4, 2021 at 06:33

The problem is, when Elementor Pro is active. My previous information was incorrect – even with older versions of Elementor Pro the problem is the same – It is not possible to open pages (static blocks) in Pro version of Elementor.

But when I deactivate Elementor Pro, I can open/create new blocks with free version of Elementor. Im not sure if it would be possible to open blocks with Element Pro widgets, because I do not have used them.

Sorry for my previous misleading info.

#301262 Copied

Rose Tyler

Support staff

September 4, 2021 at 09:52

Hello,

Provide FTP access, then I will be able to pass this problem to our technicians team.

Regards

#301288 Copied

Bilal

Participant

September 7, 2021 at 17:07

Hi Rose,

I’ve provided the FTP access. I’ve added the support team via email on flywheel. This is so your team can collaborate and have more access to our site.

Thanks,

Bilal

#301572 Copied

Olga Barlow

Participant

September 8, 2021 at 14:08

Hello,

We did not get any email from the flywheel with FTP access. Could you, please, post FTP host, FTP username and pass in the private content area?

Regards

#301652 Copied

Bilal

Participant

September 8, 2021 at 17:45

Hi Olga,

Are you able to share the information/error you are seeing when you try to log in via SFTP? Also, can you please confirm the login details?

#301680 Copied

Olga Barlow

Participant

September 9, 2021 at 15:57

Hello,

Sorry but I don’t see where you provided any FTP or SFTP information. Could you, please, repeat that? We heed host, username, and password.

Regards

#301795 Copied

Bilal

Participant

September 9, 2021 at 17:34

Hi Olga,

I think these details will work.
Check private area.

Let me know if that works! Please.

Thanks,

Bilal

Please contact administrator
for this information.

#301806 Copied

Bilal

Participant

September 9, 2021 at 23:28

Hi,

Any update on this?

#301825 Copied

Olga Barlow

Participant

September 10, 2021 at 13:28

Hello,

I passed your issue to our developers. I’ll inform you once they fix the problem.

Regards

#301884 Copied

Olga Barlow

Participant

September 10, 2021 at 15:05

Hello,

Check now, please.

Regards

#301906 Copied

Bilal

Participant

September 10, 2021 at 18:56

Hi Olga,

Looks like the issue is resolved. Thank you! May I know what was the issue and the fix for it? in case it happens again? Please.

Thanks,

Bilal

#301926 Copied

Olga Barlow

Participant

September 13, 2021 at 11:07

Hello,

We made fix in the theme file. Fix will be included in the next theme update.

Regards

#302069 Copied
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