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Email address field in checkout is out of alignment

This topic has 8 replies, 2 voices, and was last updated 7 years, 3 months ago ago by Rose Tyler

Lily

Participant

August 14, 2017 at 09:23

Hi,

on our checkout the account email address field is out of alignment

Please see here: https://www.screencast.com/t/EK0e9xxozf

It all seems compressed into one space, rather than being under each other.

#169970 Copied

7 Answers

Rose Tyler

Support staff

August 14, 2017 at 13:05

Hello,

Try to delete “woocommerce” folder, which is located in wp-content/themes/legenda/ and upload new “woocommerce” folder from theme archive of current theme version.

Please note that before uploading theme files you need to delete “woocommerce” folder, which is located in wp-content/themes/legenda/ to avoid problems with old files.

Regards

#169995 Copied

Lily

Participant

August 15, 2017 at 21:10

hi,

Many thanks that seems to have solved the issue.

Could this also solve the issue of duplicate orders? We seem to be getting them again today.

A customer buys one product on one order…but in back end order admin there is two orders. And the money is taken for both?!?!

I know this maybe a WooCommerce issue, but just wondering if anyone else has mentioned this lately?

Thanks

#170147 Copied

Lily

Participant

August 15, 2017 at 21:13

Oopss sorry I have just cleared cache and it hasn’t solved issue.

See here: https://screencast.com/t/V3aQktVSoT8K

#170148 Copied

Rose Tyler

Support staff

August 16, 2017 at 08:27

Hello,

Try to disable 3-rd party plugins and then check checkout page.
Please provide wp-admin and FTP access in Private Content.

Regards

#170170 Copied

Lily

Participant

August 18, 2017 at 09:32

I will test

FTP below

Please, contact administrator
for this information.

#170367 Copied

Rose Tyler

Support staff

August 18, 2017 at 12:28

Hello,

Please check this file into your child theme http://prntscr.com/ga0u28 (just compare 2 files and add the missing code to your child theme file).
You may check orders problem with Storefront theme (official WC theme) to be sure that problem relates to our theme or to woocommerce.
Let me know results of your tests when 3-rd party plugins are disabled and when Storefront is enabled.

Regards

#170380 Copied
Rose Tyler

Support staff

August 18, 2017 at 12:46
Oh I see, seems it is our css bug on the checkout page, please add this code in style.css of your child theme or in custom.css of your parent theme:
```
.woocommerce-billing-fields .create-account {
    display: inline-block;
}
```
also it will be fixed in next theme update and then you may delete this code. Sorry for the inconvenience.
But please check the issue of duplicate orders when default theme is activated, because I can’t recreate this problem on our test site.

Regards
#170382 Copied
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