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Email address on checkout issues? - by OPTBRAS

This topic has 4 replies, 2 voices, and was last updated 7 years, 6 months ago ago by Max Mullins

  • Avatar: OPTBRAS
    OPTBRAS
    Participant
    May 23, 2017 at 08:58

    Hi, even though we have updated theme, woo and wordpress we still seem to have an issues with customers emails not being acknowledged on the checkout page. It is very random and not every customer has the issue, we are not sure whether this is a browser issue or an email issue or website issue.

    This issue has been ongoing for some time now before the update but we didnt get too worried due to the pending update. But now it continues and we need to get this sorted out as its very time consuming with customers phoning with their issue.

    Can you please take a look for us

    Many thanks

    Please, contact administrator
    for this information.
    #163867 Copied
    3 Answers
    Avatar: maxmullins
    Max Mullins
    Participant
    May 23, 2017 at 13:21

    Hello @OPTBRAS,

    Please test this issue with default woocommerce checkout page. Also let us know about how we may replicate it. Maybe provide us with server logs of emails what were rejected.

    Regards,
    Max Mullins

    #163911 Copied
    Avatar: OPTBRAS
    OPTBRAS
    Participant
    May 31, 2017 at 11:45

    Hi, where will i find this?

    Thanks

    #164643 Copied
    Avatar: maxmullins
    Max Mullins
    Participant
    May 31, 2017 at 13:22

    Please test this issue with woocommerce default theme “Storefront” and check mailing error logs with your hosting provider as it seems that it is not our theme related.

    Regards,
    Max Mullins

    #164660 Copied
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