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Email Builder attachment looks cut off – pdfs

This topic has 7 replies, 3 voices, and was last updated 8 months, 1 weeks ago ago by Andrew Mitchell

ProdbyDaan

Participant

February 23, 2024 at 15:40

Hey Team,

i there a way to fix it?
I made a customer Email Design with your builder.

The attachment looks cut off.

https://i.imgur.com/54YQQKx.png

#384574 Copied Theme version: 9.2.8

6 Answers

Rose Tyler

Support staff

February 23, 2024 at 16:39

Hello, ProdbyDaan,

Thank you for reaching out to us with your concern.

Please provide the URL of this mail (from the editor in your site Dashboard) and temporary wp-admin access via the Private Content area, so we can compare the result on your screenhot with the builder content and check your settings.

Best Regards,
8Theme’s Team

#384586 Copied

ProdbyDaan

Participant

February 24, 2024 at 14:55

Hello Rose,

I will provide the information in the Private area.
Best regards,
Daniel

Please contact administrator
for this information.

#384635 Copied

Rose Tyler

Support staff

February 24, 2024 at 16:53

Hello, ProdbyDaan,

Thank you for your response.

We have dispatched a test email and upon review, it appears to be satisfactory. Could you please provide us with a more detailed account of the specific issues you are encountering, as well as any modifications you would like to see implemented?

We value your cooperation and look forward to your detailed feedback.

Best Regards,
8Theme’s Team

#384637 Copied

ProdbyDaan

Participant

February 26, 2024 at 16:18

Hello Rose,

the main Problem is that the attached Invoice on iOS Devices looks cut in the middle.

I dont know if there is a way to show you that live.
Here is the Screenshot from my iOS Iphone: https://i.imgur.com/H2YT5Jj.png

#384838 Copied

Rose Tyler

Support staff

February 26, 2024 at 17:02

Hello, ProdbyDaan,

Thank you for reaching out to us regarding the design of attachments in your emails. We understand your concern, and we appreciate you bringing this issue to our attention.

It’s important to note that the design of attachments in emails can vary depending on several factors, including the email service you use and the operating system of your device. Unfortunately, due to the wide range of email services and operating systems available, we cannot provide a one-size-fits-all solution or workaround for your specific case.

However, we recommend exploring the support resources provided by your email service provider or consulting with technical support for your device’s operating system. They may be able to offer guidance or troubleshooting tips tailored to your specific situation.

We apologize for any inconvenience this may cause, and we appreciate your understanding.

If you have any other questions or concerns, please don’t hesitate to reach out to us.

Best Regards,
8Theme’s Team

#384847 Copied

Andrew Mitchell

Support staff

March 20, 2024 at 08:45

Dear ProdbyDaan,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

#387620 Copied
Tagged: ecommerce pdf solutions, email builder attachment, fix cut off pdfs, pdf attachment issues, troubleshoot woocommerce email, wordpress woocommerce themes
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The issue related to '‘Email Builder attachment looks cut off – pdfs’' has been successfully resolved, and the topic is now closed for further responses

Email Builder attachment looks cut off – pdfs

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