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Email builder custom images not displaying

This topic has 3 replies, 3 voices, and was last updated 4 months ago ago by Andrew Mitchell

carliczyk

Participant

August 14, 2024 at 03:14

I am working on the Completed Order email template, named “{customer_name}, Your order {order_number} is now complete | {site_title}”.

The custom images in the header and in the footer are not displaying when I send myself a test in gmail.

Thanks for your help

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#410143 Copied Theme version: 9.3.15

2 Answers

Jack Richardson

Support staff

August 14, 2024 at 09:04

Dear @carlyliczyk,

I hope this message finds you well. It may be possible that the image format currently being used in your email templates may not be fully compatible with all mail services but we don’t know the format you are using there. For broader compatibility, we recommend referencing the following resource: https://www.caniemail.com/search/?s=webp (for example if you are using the webp format)

To ensure optimal performance and visibility of your emails across all platforms, we kindly suggest use your logo image in a more universally supported image format and conducting subsequent tests to verify functionality. Please note that this issue does not originate from our Email Builder but is a known limitation with certain email services.

Thank you for your attention to this matter. Should you require any assistance with the recommended changes, please do not hesitate to reach out.

Best Regards,
Jack Richardson
The 8Theme Team

#410170 Copied

Andrew Mitchell

Support staff

August 20, 2024 at 00:04

Dear carlyliczyk,

We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

Click here to rate now: https://themeforest.net/downloads

Thank you sincerely for your ongoing support!

Best Regards,
The 8Theme Team

#410763 Copied
Tagged: custom images, display issues, email builder, email customization, theme troubleshooting, woocommerce support, wordpress woocommerce themes
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