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Email builder custom images not displaying

This topic has 4 replies, 2 voices, and was last updated 2 months, 2 weeks ago ago by Tony Rodriguez

Mohamed

Participant

October 3, 2024 at 16:17

Hi,

I have using Email builder to costumize my order emails, but the images in jpeg format are not displaying.

Thank you!

Files is visible for topic creator and
support staff only.

#416962 Copied Theme version: 9.4.2

3 Answers

Tony Rodriguez

Support staff

October 4, 2024 at 05:43

Hello, @Mohamed,

Thank you for contacting us and for using XStore.

We apologize for the inconvenience you are experiencing with the Email Builder in customizing your order emails. We understand how important it is for all elements of your emails to display correctly. Please temporarily deactivate XStore Email Builder and proceed to place a test order. Subsequently, Please check the default WooCommerce email and how it works, Let us know the result and screenshot.

If the same issue persist with default WooCommerce email, We suggest that the problem is not associated with our Email Builder. It appears to be related to the configuration of site images on your hosting platform. We kindly request that you contact your hosting provider to investigate and resolve this issue.

Thank you for your attention to this matter. We look forward to your prompt response.

Best Regards,
8Theme’s Team

#417014 Copied

Mohamed

Participant

October 4, 2024 at 09:12

Hi,

Thank you for the answer. I have already resolved this issue.

Mohamed!

#417070 Copied

Tony Rodriguez

Support staff

October 4, 2024 at 09:17

Hello, @Mohamed,

You are welcome.

Best Regards,
8Theme’s Team

#417072 Copied
Tagged: custom images not displaying, email builder image problems, email builder issues, fix woocommerce email images, troubleshoot wordpress email builder, woocommerce email customization, wordpress woocommerce themes
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