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Email builder emails are not sending to all the emails

This topic has 2 replies, 2 voices, and was last updated 7 months ago ago by Rose Tyler

FMiMBranding

Participant

May 19, 2024 at 18:14

Hello

The website is updated. There is another problem right now. Whenever someone places an order, it’s supposed to send an email to multiple addresses for our customer service needs. It worked fine for years, but in the past month, it’s only sending an email to 1 address. Can you advise on what’s going on?

#395879 Copied Theme version: 9.3

1 Answer

Rose Tyler

Support staff

May 20, 2024 at 10:31

Hello, FMiMBranding,

Thank you for reaching out and informing us about the issue you are experiencing with the email notifications on your website.

Please check how mails work when our email builder is disabled (XStore > Email Builder).

Also, check how it works when no XStore theme is activated, but a default WooCommerce theme – Storefront (Appearance > Themes).
Let us know the results of the tests.

If the issue continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself.
We recommend that you reach out to your hosting provider to review the server mail log. Additionally, it would be prudent to contact WooCommerce plugin support concurrently for further assistance – https://wordpress.org/support/plugin/woocommerce/

Best Regards,
8Theme’s Team

#395935 Copied
Tagged: effective email distribution, email sending issues, troubleshoot woocommerce emails, woocommerce email builder, wordpress email solutions, wordpress themes
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