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Email builder how to achieve & Test mail cannot display LOGO

This topic has 3 replies, 3 voices, and was last updated 6 months ago ago by Andrew Mitchell

chienyi

Participant

August 19, 2024 at 16:47

Hello,team.
1. I used X Store’s Built-in Email Builder to design the email.
but the letter I received after placing the order is still in woocommerce’s built-in format.
How to Apply Letters Designed by X Store ?
2. When sending a test letter, the header logo cannot be displayed. (Please see attachment)
Thanks.

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support staff only.

#410742 Copied Theme version: 9.3.17

2 Answers

Tony Rodriguez

Support staff

August 20, 2024 at 09:29

Hello, @chienyi,

Thank you for contacting us and for using XStore.

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask you to clear your browser’s cache and revisit your site to see the changes.

To address the problem, we have deactivated the Developer Mode option within the XStore built-in email builder. This adjustment has rectified the issue you were experiencing.

You now have the ability to modify the email layout according to your preferences using the XStore email builder and publish it accordingly.

For visual reference, please view the images located in the private content area.

Additionally, we encourage you to consult our theme documentation for more detailed information and guidance at: [XStore Theme Documentation](https://www.8theme.com/documentation/docs/xstore-built-in-woocommerce-email-builder/).

We hope this resolves your concerns. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Please contact administrator
for this information.

#410806 Copied

Andrew Mitchell

Support staff

August 20, 2024 at 15:39

Dear chienyi,

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team

#410891 Copied
Tagged: best selling themes, email builder tips, logo display issues, logo visibility, testing emails, woocommerce email builder, woocommerce themes
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Email builder how to achieve & Test mail cannot display LOGO

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