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Email Builder is active but mails sent from wordpress@domain.com

This topic has 14 replies, 3 voices, and was last updated 3 months, 2 weeks ago ago by Rose Tyler

EB Collection

Participant

September 6, 2024 at 12:04

Hi,

I’m currently using the email builder, but I’ve noticed that users are receiving emails from wordpress@ridergears.com, instead of the “From” name and email I set in WooCommerce > Emails .

How can I fix this so that users receive the emails with the correct “From” name and email as configured?

Thank you!

Files is visible for topic creator and
support staff only.

#413288 Copied Theme version: 9.4.0

13 Answers

Rose Tyler

Support staff

September 6, 2024 at 12:34

Hello, EB Collection,

Thank you for reaching out to us with your concern.

We can’t log in to your site – https://prnt.sc/KpTBUcpyqEDV

We need to log in to be able to check the settings.

Best Regards,
8Theme’s Team

#413299 Copied

EB Collection

Participant

September 6, 2024 at 14:04

Hi,

I have shared the updated details. Please try using them.

Thank you.

Please contact administrator
for this information.

#413336 Copied

EB Collection

Participant

September 6, 2024 at 14:28

Hi,

Please check, as it was fixed before using that CSS. However, I noticed that the error message text is hidden again.

.single-product .woocommerce-notices-wrapper {
margin-top: 88px;
}
.single-product ul.woocommerce-error,
.single-product .woocommerce-message{
margin-bottom: 0 !important;
}
@media (max-width: 600px){
.single-product .woocommerce-notices-wrapper {
margin-top: 85px;
}
}

Files is visible for topic creator and
support staff only.

#413342 Copied

Jack Richardson

Support staff

September 6, 2024 at 14:56

Dear @EB Collection,

I hope this message finds you well. We have noticed that you are utilizing the XStore Single Product Builder powered by Elementor on your website. To enhance the functionality and display of your product pages, we recommend that you access the Single Product Layout Builder and position the WooCommerce Notices Widget above the main product details. For your reference, please see the following screenshot which illustrates the suggested placement: https://prnt.sc/_IYIAjEavAuj.

Unfortunately, we were unable to log in using the wp-admin credentials previously provided by you. Consequently, we are providing this guidance to assist you in resolving the issue concerning the incorrect placement of notices.

Should you require further assistance, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

#413347 Copied

EB Collection

Participant

September 6, 2024 at 15:02

Hi,

Even I also unable to login the admin account using my account link.

#413348 Copied

EB Collection

Participant

September 6, 2024 at 15:05

Hi,

I’m also unable to log in to the admin account using my account link. What could be the reason? I had to use the main login link that I shared with you.

Thank you.

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#413349 Copied

Jack Richardson

Support staff

September 6, 2024 at 15:11

Dear @EB Collection

We have successfully logged in with the current access you provided. Also, we implemented the solution as we described for you in details here -> https://www.8theme.com/topic/email-builder-is-active-but-mails-sent-from-wordpressdomain-com/#post-413347. Your request about imposibility to login is not our theme issue but rather an issue caused by some of your plugins or server configuration.

Kind regards, Jack Richardson

#413353 Copied

EB Collection

Participant

September 6, 2024 at 15:22

Hi,

1. The solution you provided doesn’t look good, as there’s now too much white space.

This issue was resolved in another topic, but after the updates, just noticed some text is hidden again. Please check.

https://www.8theme.com/topic/slider-image-mobile-view-not-properly-showing-2/#post-407253

2. Please check this also

https://www.8theme.com/topic/email-builder-is-active-but-mails-sent-from-wordpressdomain-com/#post-413288

Thank you.

Files is visible for topic creator and
support staff only.

#413356 Copied

Jack Richardson

Support staff

September 7, 2024 at 09:03

Hello @EB Collection

1/ Please, check now ! We improved the CSS code.
2/ You sent us the link to the current topic. The answer for questions on this topic we provided above -> https://prnt.sc/SLWhDvZtK8ij.

Should you require further assistance, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

#413427 Copied

EB Collection

Participant

September 7, 2024 at 09:24

Hi,

Just checked, and it’s looking fine now. Thank you.

1. Can you please check the other email issue https://www.8theme.com/topic/email-builder-is-active-but-mails-sent-from-wordpressdomain-com/#post-413288

#413428 Copied

Jack Richardson

Support staff

September 7, 2024 at 09:36

Dear @EB Collection,

We recommend conducting a test using the default Storefront theme to determine if the issue you are experiencing persists. The functionality in question originates from the WooCommerce plugin’s settings, rather than our theme.

Should the issue continue to occur with the default theme, it would be appropriate to contact WooCommerce plugin support for further assistance, as the matter extends beyond our theme and requires resolution from their end.

If the issue does not manifest with the default theme, please provide us with screenshots demonstrating the successful outcomes of your tests.

Thank you for your attention to this matter.

Best Regards,
Jack Richardson
The 8Theme Team

#413433 Copied

EB Collection

Participant

September 7, 2024 at 10:52

Hi,

Thank you for your guidance tried different ways and find out the wordpress override the email and name. After installing https://wordpress.org/plugins/wp-change-email-sender/ it fixed .

Thanks

#413442 Copied

Rose Tyler

Support staff

September 8, 2024 at 16:03

Dear @EB Collection,

We would like to express our gratitude for sharing your solution with us. Your contribution is highly appreciated.

Best Regards,
8Theme’s Team

#413574 Copied
Tagged: active email builder wordpress, advanced email builder wordpress, best selling woocommerce themes, efficient woocommerce email builder, email builder woocommerce themes, wordpress email functionality, wordpress@domain email service
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