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Email Builder Mails displayed wrong – What can i do?

This topic has 2 replies, 2 voices, and was last updated 11 months, 4 weeks ago ago by Rose Tyler

ProdbyDaan

Participant

November 27, 2023 at 20:05

Hello Team,

we have a Problem with the mails when customer get them.
The created Layout in the Email Build looks correct.

When i send a TEST Mail it looks great too.

But when a customer buys a Product the Mail that got send looks mussy.

We use the plugin https://codecanyon.net/item/woocommerce-extra-product-options/7908619.

Is that the issue? Because of 2 Pictures displayed for one Product?
Or can we disable any pictures in the Email builder?

Check out the Links in Private area 🙂

Thanks!

Please, contact administrator
for this information.

#374958 Copied Theme version: 9.2.4 WooCommerce version: 8.3.1

1 Answer

Rose Tyler

Support staff

November 28, 2023 at 08:43

Hello, ProdbyDaan,

Thank you for choosing XStore as your WooCommerce WordPress theme.

You did not provide temporary wp-admin access, so we can not check your settings.

Please check how emails work when all 3rd party plugins are disabled.

Kind Regards,
8theme team

#374998 Copied
Tagged: email builder, email display issues, email troubleshooting, woocommerce, woocommerce email fixes, wordpress templates
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Email Builder Mails displayed wrong – What can i do?

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