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Email builder not sending User Name and Password for The New Account

This topic has 5 replies, 2 voices, and was last updated 2 months ago ago by Jack Richardson

YooMart

Participant

November 25, 2024 at 00:52

Hello, I hope my email find you good,

Email builder not sending User Name and Password to the new account , email have all test put not have user name and email, also when I open any form from the email template and I try to update it, its also not work.
for example: I want change the logo for the template when I open the template and change the logo the form not sent with logo also not send with any short code.

Please see the screenshot below 👇

you will find the admin link in the private content area Thanks 👉

Thanks in advance

Please, contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#424981 Copied Theme version: 9.4.5

4 Answers

Jack Richardson

Support staff

November 25, 2024 at 16:28

Dear @YooMart,

We hope this message finds you well.

We would like to bring to your attention an issue regarding the selection of the new account template type. As per the provided link (https://prnt.sc/rxjz6pzCc6nb), this option should be available. However, it appears that this functionality is not present on your website, which is unusual and may have been caused by the implementation of custom code.

By default, there should be a list of all available email types, as shown here: https://prnt.sc/xmkV9MqNVqZy. We have thoroughly checked the potential locations where custom code snippets might have been added but were unable to locate the specific code that could be blocking the list of email type options.

We kindly request your assistance in reviewing any custom code that might be affecting this functionality. Additionally, you may consider activating the local version of your website to verify if the option is available there, as the local environment typically does not include additional plugins or custom snippets.

Thank you for your attention to this matter. Please let us know if you require any further information or assistance from our side.

Best regards,
Jack Richardson
8Theme Team

#425168 Copied

YooMart

Participant

November 26, 2024 at 06:12

Hello, thanks for your replay,

I think the Xstore using Plugin called ( Email Template Customizer for WooCommerce ) to build the Emil builder.

may be the Theme demo have error because I use woredpres host plan from wordpress.com

I instal : ( Email Template Customizer for WooCommerce ) free version and now all email template is working right.

thanks for your help.

#425224 Copied

YooMart

Participant

November 26, 2024 at 06:49

Can you please Check the steps over and fix the problem.

thanks for your help in advance.

#425225 Copied

Jack Richardson

Support staff

November 26, 2024 at 15:34

Dear @YooMart,

We hope this message finds you well.

We kindly request you to review the current setup at your earliest convenience. Our team has made some adjustments to the XStore Core plugin files related to email templates. Additionally, we have deactivated the plugin you had installed for creating custom email templates in WooCommerce scenarios.

Once you confirm that everything is functioning correctly on your end, we will proceed to include these improvements in the next theme update.

Thank you for your cooperation and support. Please do not hesitate to reach out if you have any questions or require further assistance.

Best regards,
Jack Richardson
The 8Theme Team

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