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Email builder not showing bank account details

This topic has 9 replies, 3 voices, and was last updated 3 years, 3 months ago ago by Rose Tyler

ronron

Participant

July 27, 2021 at 00:18

How can I make emails of your email builder show the bank details for transfer payment?

Please, contact administrator
for this information.

#296192 Copied Theme version: 8.0.2 WooCommerce version: 5.5.2

8 Answers

Rose Tyler

Support staff

July 27, 2021 at 13:43

Hello,

Do you use an additional plugin for bank details?

Regards

#296297 Copied

ronron

Participant

July 27, 2021 at 14:07

No extra plugin.
Woocommerce by default in its emails shows the bank details in email.
It is usefull for customers, so that they can pay easily ans fast.
Your email builder should also show bankdetails.
No plugin

Please contact administrator
for this information.

#296301 Copied

ronron

Participant

July 27, 2021 at 22:40

I have attached the picture of woocommerce email showing the bank details and the picture of your email builder email showing all nice but no bank details for easier payment.
Please show me a way to make it appear in the emails of your email builder.

#296405 Copied

Olga Barlow

Support staff

July 28, 2021 at 17:44

Hello,

Try to add WooCommerce hook https://prnt.sc/1h4t5sq

Regards

#296587 Copied

ronron

Participant

July 28, 2021 at 20:01

I added the hook and sadly it dit not pull the bank details.

Please contact administrator
for this information.

#296606 Copied

Olga Barlow

Support staff

July 29, 2021 at 16:22

Hello,

There are 2 different templates on your screenshot. One is the admin email, another one is customer email. I opened the customer email and don’t see that you added the mentioned hook https://prnt.sc/1ho5ds7
So, make sure that you added the hook to email you need and email that you check.

Regards

#296774 Copied

ronron

Participant

July 30, 2021 at 03:57

it worked! but only for emails sent to customers.
The emails sent to the store email, do not show the bank emails. It would be redundant.
I will close this ticket.
Thanks!

#296836 Copied

Rose Tyler

Support staff

July 30, 2021 at 07:07

Hello,

You’re welcome!

Regards

#296848 Copied
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