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Email builder not showing templates for failed and other new statuses for customer

This topic has 2 replies, 1 voice, and was last updated 4 hours, 45 minutes ago ago by Abdul Moiz

  • Avatar: Abdul Moiz
    Abdul Moiz
    Participant
    December 28, 2024 at 13:36

    All our email templates in email builder work fine except following issues:
    1. Order details manual template the email subject changes from invoice to details in the subject.
    2. For failed order for customer and new statuses like delivered or shipped for customer, there is not way to create a new template as for new draft, I don’t see option to link with tempate.

    All explained in screen recording: https://monosnap.com/file/Eri2XZDff85cyiF0TbiDh4B9fCSfw3

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    #428969 Copied
    1 Answer
    Avatar: Abdul Moiz
    Abdul Moiz
    Participant
    December 28, 2024 at 13:52

    Update for point #1, if the order status is pending payment or on-hold it works fine and shows invoice in subject but for any other status like processing or complete, it shows details in the subject line. It should be consistent.

    #428972 Copied
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