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Email Builder not working: receiving WC default emails

This topic has 8 replies, 3 voices, and was last updated 7 months, 1 weeks ago ago by Andrew Mitchell

Liza

Participant

April 11, 2024 at 19:01

All templates are active and styled but I keep receiving default WooCommerce templates for any order status/status change.

Please, contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#391268 Copied Theme version: 9.3.5

7 Answers

Rose Tyler

Support staff

April 12, 2024 at 07:19

Hello, Liza,

Thank you for reaching out to us.

To proceed effectively, we require wp-admin and FTP access to further diagnose.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#391306 Copied

Liza

Participant

April 12, 2024 at 18:47

Sent

Please contact administrator
for this information.

#391483 Copied

Rose Tyler

Support staff

April 14, 2024 at 09:22

Hello, Liza,

We appreciate your prompt response.

Please provide FTP access also.

Best Regards,
8Theme’s Team

#391641 Copied

Liza

Participant

April 16, 2024 at 14:22

Attaching FTP details

Please contact administrator
for this information.

#391873 Copied

Rose Tyler

Support staff

April 16, 2024 at 15:12

Hello, Liza,

We appreciate your prompt response.

This is the reason for your situation – https://prnt.sc/aTIymG0nvUsG

Should you require any additional assistance or have further questions, please do not hesitate to reach out to us.

Best Regards,
8Theme’s Team

#391884 Copied

Liza

Participant

April 16, 2024 at 15:34

No words to describe my condolences for your support team when dealing with a client’s stupidity as in this case of mine.
Thanks for the solution!

#391889 Copied

Andrew Mitchell

Support staff

April 16, 2024 at 15:34

Dear Liza,

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team

#391890 Copied
Tagged: best selling themes, email builder issues, email builder not working, wc default emails, woocommerce email solutions, woocommerce themes
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The issue related to '‘Email Builder not working: receiving WC default emails’' has been successfully resolved, and the topic is now closed for further responses

Email Builder not working: receiving WC default emails

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