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Email Builder not working well - by Sam - on WordPress WooCommerce support

This topic has 11 replies, 4 voices, and was last updated 3 months ago ago by Andrew Mitchell

Sam

Participant

September 8, 2024 at 14:49

Dear Team,

Kindly check why Email builder not working with Woocommerce and Approve New User Registration plugin.

So no email received by any of registration or orders matters.

Best regards

#413554 Copied Theme version: 9.4.1

10 Answers

Rose Tyler

Support staff

September 8, 2024 at 14:59

Hello, Sam,

Thank you for reaching out to us with your concerns.

Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins, and we can not provide support for such plugins. Sometimes, but not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

Provide Correct wp-admin and FTP access, and we will check what can be done to help you.

Best Regards,
8Theme’s Team

#413557 Copied

Sam

Participant

September 8, 2024 at 16:22

Find the login plz

Please contact administrator
for this information.

#413576 Copied

Jack Richardson

Support staff

September 9, 2024 at 12:12

Hello @Sam

We still didn’t get the correct wp-admin access so we unable to check the settings you have in dashboard. Also, it seems you have additional login system to view your web-site, could you provide such login + password as well ?

Kind regards,
Jack Richardson
The 8theme’s team

#413665 Copied

Sam

Participant

September 9, 2024 at 12:27

Find it below plz:

Please contact administrator
for this information.

#413673 Copied

Jack Richardson

Support staff

September 9, 2024 at 14:52

Hello @Sam
Unknown email address. Check again or try your username.
Kind regards, Jack Richardson

#413708 Copied

Sam

Participant

September 9, 2024 at 21:50

I checked them again, it’s working fine please double check now.

Please contact administrator
for this information.

#413750 Copied

Jack Richardson

Support staff

September 10, 2024 at 08:16

Dear @Sam,

I hope this message finds you well. We have encountered an issue with the access credentials provided, as they do not seem to be functioning correctly. We kindly ask if you could confirm whether these were verified before being forwarded to us. It is crucial for us to ensure that access credentials are fully operational prior to submission, as our developers need to schedule time specifically for support queries. When the access is incorrect, it unfortunately results in inefficiencies, despite the time set aside by our developers.

Regarding the current access issue, as you are experiencing difficulties in obtaining the correct wp-admin credentials, we recommend the following steps to help isolate and potentially resolve the issue:

1. Verify if the problem persists when using the default storefront theme without the XStore theme and XStore Core plugin activated. If the issue remains, please reach out to the support teams for the WooCommerce & Approve new user registration plugins, as they may be contributing to the issue on your website.

2. If the default theme does not exhibit the issue, kindly provide us with a screenshot demonstrating the proper functionality with the default theme.

3. Should the issue be exclusive to our theme being active, please deactivate the Email Builder developer mode, if it is currently enabled. You can do so here: https://prnt.sc/ko77XsSxmqG9.

4. If deactivating the Email Builder does not resolve the issue, please temporarily disable the Email Builder to determine if the problem is specifically related to this feature.

5. Additionally, we suggest contacting the support team for the ‘Approve new user registration’ plugin, as they may have specific filters or hooks that need to be activated for compatibility with our Email Builder.

To assist us in accurately assessing and addressing the issue, we would greatly appreciate if you could create a video tutorial demonstrating the problem. This will be immensely helpful for any future queries you might have after these initial tests. But previously, please, follow the steps we provided above that may help us to isolate the issue from our theme only.

Thank you for your attention to these matters. We look forward to your prompt response so that we may proceed with the necessary support.

Best Regards,
Jack Richardson
8Theme’s Team

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#413776 Copied

Sam

Participant

September 13, 2024 at 17:54

Dear Jack,

Thank you so much for your full explanation.

I tried all the steps you sent and the result was as follows:

1. Xstore emails templates worked fine with woocommece plugein. (All emails related orders).

2. After disabling Emails builder, Approve New User Registration plugin worked fine with the emails integrated with it.

3. When the Emails builder feature was activated, sending emails stopped completely from Approve New User Registration plugin.

4. For your information, Approve New User Registration plugin using to register a new subscriber, as client receives an email when requesting registration and another email when activating his account or refusing to open an account and other emails, all of which are related to registration.

The question is how can I create a new email template with Email builder and link it to functions (for example, when activating the account or when freezing the account, etc.)?

By the way: I asked the hosting service to check the FTP account, and they said it is working fine and has already been used to access and download files. Please continue using it for further customization required.

Thanks and regards

#414321 Copied

Jack Richardson

Support staff

September 16, 2024 at 09:02

Dear @Sam,

I trust this message finds you in good health and spirits.

I would like to inform you that our themes do not guarantee full compatibility with all third-party plugins. Due to the vast array of plugins available, it is impractical for our developers to ensure universal compatibility, and such customizations fall beyond the scope of our standard support services.

Upon reviewing the specific plugin you inquired about, we observed that it does not follow the code structure and class conventions utilized by the WooCommerce plugin, which are integral to our Email Customizer Builder for further integration.

For a more comprehensive understanding of our email builder’s capabilities, please consult our documentation at: https://www.8theme.com/documentation/docs/xstore-built-in-woocommerce-email-builder/.

Additionally, our examination of the plugin’s code revealed that the emails are hardcoded by the plugin’s author https://prnt.sc/aGtRKNWI0vG6. We recommend contacting the plugin’s author to inquire whether they can implement the use of email templates similar to those used by WooCommerce, rather than relying on hardcoded emails.

Regrettably, there is no further action we can undertake from our end in this matter.

Thank you for your understanding.

Best regards,
Jack Richardson
The 8Theme Team

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Andrew Mitchell

Support staff

September 16, 2024 at 13:42

Dear Sam,

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team

#414549 Copied
Tagged: email builder issues, fix woocommerce email builder, repair email builder wordpress, troubleshooting email builder, woocommerce template solutions, woocommerce wordpress templates, wordpress email builder problems
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