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Email Builder – problem with displaying product photos.

This topic has 4 replies, 2 voices, and was last updated 1 years, 4 months ago ago by Rose Tyler

Oksi

Participant

August 9, 2023 at 14:46

When receiving an email, the product photo is not displayed. All photos are in webp format. Is there any way to fix this?
https://prnt.sc/GXDL4PEp9gNZ

#364109 Copied Theme version: 9.1.12 WooCommerce version: 7.9.0

3 Answers

Rose Tyler

Support staff

August 9, 2023 at 19:27

Hello, Oksi,

Thank you for contacting us and for using XStore.

Please provide temporary wp-admin and FTP access.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Kind Regards,
8theme team

#364138 Copied

Oksi

Participant

August 9, 2023 at 19:40

thanks!

Please contact administrator
for this information.

#364141 Copied

Rose Tyler

Support staff

August 9, 2023 at 20:42

Hello, Oksi,

Thank you for your response.

Kindly check how this works with default emails (when our email builder is turned off) as this is a specific format of images which is written here: https://support.google.com/webmasters/thread/19531179/webp-suddenly-can-t-be-loaded?hl=en https://stackoverflow.com/questions/74873682/why-my-animated-webp-image-from-my-html5-email-is-not-playing-in-gmail https://groups.google.com/a/webmproject.org/g/webp-discuss/c/t9Eo_yo6lGA

Let us know the result of this test without our email builder.

Kind Regards,
8theme team

#364142 Copied
Tagged: email builder issues, email builder photo problems, fix woocommerce templates, product photos display, woocommerce email troubleshooting, woocommerce templates, wordpress solutions
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