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Email Builder templates not being used for Woocommerce

This topic has 9 replies, 3 voices, and was last updated 3 months, 2 weeks ago ago by Jack Richardson

Fantasy Prints

Participant

August 2, 2024 at 11:31

Hello, I have setup Xstore so Woocommerce would use the Email Builder emails but they are still using the original Woocommerce. Wonder if you check to see if I have missed something.

Paul

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#408495 Copied Theme version: 9.3.16

8 Answers

Rose Tyler

Support staff

August 2, 2024 at 11:36

Hello, Fantasy Prints,

Thank you for reaching out to us.

Please provide correct credentials.

Thank you in advance for your cooperation.

Best Regards,
8Theme’s Team

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Fantasy Prints

Participant

August 2, 2024 at 11:39

Sorry try this

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for this information.

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Rose Tyler

Support staff

August 2, 2024 at 11:55

Hello, Fantasy Prints,

We appreciate your prompt response.

“but they are still using the original Woocommerce” – please record a video of how can we recreate the problem on your site.

Best Regards,
8Theme’s Team

#408508 Copied

Fantasy Prints

Participant

August 2, 2024 at 12:07

I have uploaded the emails customers are getting and also the ones I have setup in Xstore Email Builder that should replace them but they are not receiving these,

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support staff only.

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Jack Richardson

Support staff

August 2, 2024 at 12:52

Dear @Fantasy Prints,

I hope this message finds you well. We are interested in conducting a test order to address and verify a specific issue we have encountered. Could you kindly inform us if it is possible to arrange a test purchase? If available, we would appreciate using a staging website where either free delivery could be configured, or payment for delivery could be made post-receipt of the goods.

Additionally, we are inquiring about your server configuration for email handling. If adjustments are necessary, you might want to verify the settings through your hosting configuration or discuss the matter with your hosting provider.

We look forward to your guidance on these matters and thank you in advance for your cooperation.

Best Regards,
Jack Richardson
8Theme’s Team

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Fantasy Prints

Participant

August 2, 2024 at 13:18

Setup staging with only limited Plugins switched on

Please contact administrator
for this information.

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Fantasy Prints

Participant

August 2, 2024 at 13:27

Further info. I tried a different plugin for email “YayMail – WooCommerce Email Customizer” and it worked OK and modified emails arrived

Paul

#408528 Copied

Jack Richardson

Support staff

August 2, 2024 at 13:50

Dear @Fantasy Prints,

I hope this message finds you well. We have observed that approximately 90% of WooCommerce emails are currently inactive on your platform. For your reference, I have attached an image below that illustrates this issue.

We attempted to activate these features ourselves; however, it appears that we do not have the necessary permissions, or there may be restrictions imposed by the server settings that prevent us from doing so. https://gyazo.com/16e05563f7baf2f820448ef9ee965ac9 (after the refresh the checkbox stays inactive again)

Could you kindly attempt to activate a few email functions for testing purposes and subsequently place a test order to verify functionality?

Thank you for your attention to this matter. We look forward to your prompt response.

Best Regards,
Jack Richardson
The 8Theme Team

Files is visible for topic creator and
support staff only.

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Tagged: effective woocommerce email templates, email builder templates, improve wordpress woocommerce, not used woocommerce templates, optimize woocommerce email builder, woocommerce wordpress themes
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