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Email Builder Templates not Showing , after Xstore Update

This topic has 8 replies, 3 voices, and was last updated 3 years, 3 months ago ago by Olga Barlow

Giffy Exclusive Store

Participant

October 17, 2021 at 16:31

already i created new Email Builder Templates but after Xstore update not Showing templates edited , so kindly solve this issue immediately,

customer order mail not viewing I’m edited new look …

admin login Email Builder Templates Page Screenshot : https://ibb.co/7QZ2wvk

#305668 Copied Theme version: 8.0.7 WooCommerce version: 5.8.0

7 Answers

Rose Tyler

Support staff

October 18, 2021 at 07:59

Hello,

Theme update should not cause any errors with the Email builder.
What version of the theme did you use before the update? Have you installed an additional plugin or edited files?
Provide temporary wp-admin and FTP access, so we can take a closer look.

Regards

#305690 Copied

Giffy Exclusive Store

Participant

October 19, 2021 at 05:38

check

Please contact administrator
for this information.

#305813 Copied

Giffy Exclusive Store

Participant

October 19, 2021 at 05:41

admin

Please contact administrator
for this information.

#305814 Copied

Giffy Exclusive Store

Participant

October 20, 2021 at 06:50

pls check and slove this issue

Please contact administrator
for this information.

#305895 Copied

Rose Tyler

Support staff

October 20, 2021 at 08:21

Hello,

Sorry for the delay in answering.
There is js error that comes from an additional plugin on your site – https://prnt.sc/1wtgjvt .
Disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of browser, and check then. Enable plugins one by one to find out what combination of plugins caused the problem.

We do not give a guaranty for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our support.

Regards

#305910 Copied

Giffy Exclusive Store

Participant

November 17, 2021 at 08:21

pls slove this issue

#308952 Copied

Olga Barlow

Participant

November 17, 2021 at 18:36

Hello,

Contact WooCommerce Advanced product labels plugin author and ask them to fix the JS error related to plugin. Reply back to us if you still have the problem with the builder once the mentioned error https://prnt.sc/1wtgjvt is fixed. We are not able to fix the problems of third-party plugins.

Regards

#309051 Copied
Tagged: builder, email, templates, update, woocommerce, wordpress, xstore
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Email Builder Templates not Showing , after Xstore Update

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