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Email Newsletter POP not working on mbile

This topic has 2 replies, 2 voices, and was last updated 11 months, 1 weeks ago ago by Tony Rodriguez

Ameerlee

Participant

December 14, 2023 at 21:29

Email Newsletter Popup is not working on mobile devices. It only Pops up on PC view. How do I rectify this. Kindly help
Also the pop up only works only if/when i add it to the header on theme option PC veiw

#376718 Copied Theme version: 9.2.5 WooCommerce version: Latest

1 Answer

Tony Rodriguez

Support staff

December 15, 2023 at 10:00

Hello, @Ameerlee,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We kindly request that you review our theme documentation regarding the Newsletter Popup at the following link: https://www.8theme.com/documentation/docs/xstore-newsletter-popup/

Additionally, Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

We kindly recommend that you take a complete backup of your site before proceeding.

Should you have any further inquiries, please do not hesitate to reach out.

Best Regards,
The 8Theme Team

Please contact administrator
for this information.

#376748 Copied
Tagged: email newsletter pop issues, mobile woocommerce problems, mobile-friendly woocommerce themes, woocommerce newsletter solutions, woocommerce wordpress themes, wordpress email pop fix, wordpress newsletter pop troubleshooting
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