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Email not sending after customer complate order

This topic has 2 replies, 2 voices, and was last updated 5 days, 17 hours ago ago by Rose Tyler

Universal graphics

Participant

April 14, 2025 at 18:41

Dear team, whenever a customer purchases any products, the order completion email is not sent to the customer’s email, and if the customer forgets their password, the email is also not sent. Please resolve this issue on your theme builder.

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#440648 Copied Theme version: 9.4.10

1 Answer

Rose Tyler

Support staff

April 15, 2025 at 07:01

Hello,

Thank you for reaching out to us.

Please check how emails function when the XStore Email Builder is disabled (XStore > Email Builder).

We also recommend testing the email functionality with a default WooCommerce theme, such as Storefront (Appearance > Themes), instead of XStore.

Once you have completed these tests, please share the results with us.

Best regards,
8Theme’s Team

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