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Email notifications are sending blank emails

This topic has 6 replies, 2 voices, and was last updated 2 years, 4 months ago ago by Rose Tyler

danny

Participant

July 27, 2022 at 14:48

Hi:

Email notifications are been sent blank, without any content.
I’m using an smtp plugin and when i sent a test (either from xstore mail builder or system is sending fine).

So, I think translations (made with wpml) could be the issue here.
I followed this doc of yours: https://www.8theme.com/documentation/xstore/theme-translation/translation-with-wpml/

Screenshots: https://imgur.com/a/wpjtdSW

Could you take a look please?
Thanks

Please, contact administrator
for this information.

#330573 Copied Theme version: 8.2.3

5 Answers

Rose Tyler

Support staff

July 28, 2022 at 07:50

Hello,

Please contact support of WPML first.

Regards

#330604 Copied

danny

Participant

July 28, 2022 at 08:29

Hi:

Well, its xstore mail builder not sending the messages. You should check it first to be sure it is indeed wpml compatible.

I don’t know if you remember, but i created a ticket before to understand how this can be accomplished (translating emails) and it was you that taught me how to do it and even posted that info on your documentation, so please, take a look before dismissing the issue so easily.

Thanks.

#330606 Copied

Rose Tyler

Support staff

July 28, 2022 at 12:13

Hello,

1/ Your translated emails templates are empty -> https://prnt.sc/5PrbmfL1z1th – that is why you got empty emails
2/ In english version you chose each email for each type of emails -> https://prnt.sc/zStKO2wWkoEg but in translated emails this options is not selected -> https://prnt.sc/EsOwSUfao3Qq . Option to select -> https://prnt.sc/qHCIKrocx_iY

Good way of translation Emails in in next steps:
1/ Edit original email (in your case En language)
2/ Find in right sidebar area next options of WPML ( https://prnt.sc/pO6hvLspjRNu )
3/ Click duplicate button
4/ If you want to edit your translated version independently of origin one then click the button in WMPL (translate independently) -> https://prnt.sc/VAhMP24vzWwr -> https://prnt.sc/UC2vYWj9j41G
5/ Edit text of your-translated-language in the same structure it was in origin version -> https://prnt.sc/akpS1zTSCDNY and select the type of this translated email in right sidebar -> https://prnt.sc/exOqyGXoVrP8
6/ Result of correct way translated email -> https://prnt.sc/U2BV1qnLm9Fk

Recommendations for you are next:
1/ You may remove your translated versions (with empty content) and make them in next way described above
or
2/ Edit your translations but add content manually due to your imagination of email and select for what type of email each one will be related -> https://prnt.sc/exOqyGXoVrP8

Regards

#330614 Copied

danny

Participant

August 1, 2022 at 07:44

Hi:

Ok, thanks. Documentation is not very clear. Please add this to documentation.

Shoud I change “Apply to biiling countries” as well for the translations or the emails are sent according to language in wich user made the purchase?

#330788 Copied

Rose Tyler

Support staff

August 1, 2022 at 15:36

Hello,

We didn’t check this but it should be sent automatically according to the language purchase was made in. You may create a few test orders in different languages and check them from your side.
Waiting for your reply of results so that we could add additional info to our documentation for other clients 🙂
Thanks for help in making XStore better !

Regards

#330845 Copied
Tagged: blank, email, notifications, templates, woocommerce, wordpress
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