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Email orders - by MAHDAR - on WordPress WooCommerce support

This topic has 13 replies, 3 voices, and was last updated 4 days, 8 hours ago ago by Jack Richardson

MAHDAR

Participant

September 2, 2024 at 20:27

Hello, I hope you are well

1- The size part in the email is gray and no matter what I tried, I couldn’t make it white?

2- Is it compatible with WPML and can I design for 4 languages?

Please, contact administrator
for this information.

#412781 Copied Theme version: 9.4.0

12 Answers
MAHDAR

Participant

September 2, 2024 at 20:36
```
.hx {
    color: #ffffff !important;
}
```
I was able to fix it with the code above, please tell me if there is a more basic way

thanks
#412782 Copied
Rose Tyler

Support staff

September 3, 2024 at 07:12

Hello, MAHDAR,

Thank you for contacting us and for using XStore.

1/ Your custom CSS code can be used.

2/ Email Builder translation with WPML – https://xstore.helpscoutdocs.com/article/31-translation-with-wpml

Warm Regards,
The 8Theme Team

#412827 Copied
MAHDAR

Participant

September 12, 2024 at 11:25
Hello, I hope you are well
```
.hx {
    color: #ffffff !important;
}
```
I also used the code below, but there is still a problem with new orders and the size color does not show white

Content is visible for topic creator and
support staff only.
#414079 Copied
Jack Richardson

Support staff

September 12, 2024 at 14:21

Hello @MAHDAR
For better understanding, please, provide us the URL of the page where you need us to help you.
Kind regards, Jack Richardson

#414110 Copied

MAHDAR

Participant

September 12, 2024 at 16:35

When a customer places an order, for example, she buys a size 40 shoe, an email is sent to the customer, but the color of the size is black, I want it to be white.

Files is visible for topic creator and
support staff only.

#414136 Copied

Jack Richardson

Support staff

September 13, 2024 at 09:25

Dear @MAHDAR,

We hope this message finds you well.

Upon reviewing the issue you reported regarding the inability to change the color of attributes in WooCommerce, we have attempted several solutions to address this concern. Unfortunately, these efforts have not yielded successful results. The primary challenge arises because the WooCommerce plugin outputs the attributes without any HTML wrapper, which would allow for CSS modifications. You can view the issue as demonstrated in this screenshot: https://prnt.sc/p7Q76M63Xwnz.

We have explored a few potential fixes, as illustrated in the following screenshot: https://prnt.sc/EK0PEIiIw3xH. However, these attempts have not been successful.

Given these circumstances, we kindly request that you contact WooCommerce support for potential solutions to modify the attribute colors in your emails. Should you receive a viable solution, we would greatly appreciate it if you could share it with us. This will enable us to assist other clients who might face similar issues in the future.

Thank you for your attention to this matter. We look forward to your response and hope for a prompt resolution.

Best Regards,
Jack Richardson
8Theme’s Team

#414210 Copied

MAHDAR

Participant

September 13, 2024 at 09:41

Sure, thank you for the reply

#414213 Copied

Rose Tyler

Support staff

September 13, 2024 at 09:52

Dear @MAHDAR,

Thank you for your understanding and cooperation.

Warm Regards,
The 8Theme Team

#414218 Copied

MAHDAR

Participant

September 13, 2024 at 14:48

https://wordpress.org/support/topic/product-variable-color-in-email/#post-18013012

Hello, I hope you are well

I sent a ticket to WooCommerce and you can check the result above

#414295 Copied

Jack Richardson

Support staff

September 16, 2024 at 08:04

Dear @MAHDAR,

Thank you for reaching out to us. We appreciate your patience and understand your concerns regarding the issue you are experiencing.

Could you please confirm if the problem persists when the Email Builder in XStore theme is deactivated? If the issue is not present with the default templates, we will escalate this matter to our development team to explore the best possible solutions for correcting the color of product attributes.

To assist us further, we kindly request that you provide a screenshot of the email results using the default templates. This will help ensure that we are addressing the correct issue.

However, if the problem also occurs with the default templates, we encourage you to contact WooCommerce support to report the incorrect styles and seek their advice.

Thank you for your cooperation. We look forward to resolving this matter efficiently.

Best regards,
Jack Richardson
The 8Theme Team

#414478 Copied

MAHDAR

Participant

September 16, 2024 at 09:29

Thanks, I made the background color white.

Why does the email page scroll so much?

Files is visible for topic creator and
support staff only.

#414491 Copied

Jack Richardson

Support staff

September 16, 2024 at 11:04

Dear @MAHDAR,

We hope this message finds you well.

We would like to inform you that we have not encountered the issue you mentioned with the emails sent from your website on our devices. Could you please confirm if this issue persists with each email template? Additionally, it would be helpful to know if you have had the opportunity to test this on other devices as well.

We look forward to your response.

Best Regards,
Jack Richardson
The 8Theme Team

#414508 Copied
Tagged: efficient woocommerce ordering, optimized email order themes, streamlined wordpress email orders, woocommerce email orders, woocommerce order management, wordpress email order themes, wordpress woocommerce email integration
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