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Email sending settings after adding logistics information

This topic has 6 replies, 2 voices, and was last updated 1 years, 9 months ago ago by Rose Tyler

Wade Yang

Participant

March 22, 2023 at 11:26

After adding the logistics tracking number in Woocommerce, the order status will change from processing to shipped,but in the Email Builder, there is no template for automatically sending emails after the order status changes from processing to shipped

#350839 Copied Theme version: 9.0.5

5 Answers

Rose Tyler

Support staff

March 22, 2023 at 13:14

Hello, Wade Yang,

Thank you for your request.

In order to better understand the situation, please provide detailed screenshots or videos. Additionally, please provide temporary wp-admin and FTP access so that we can forward this issue to our development team.

Thank you for your cooperation and we look forward to hearing from you.

Kind Regards,
8theme team

#350852 Copied

Wade Yang

Participant

March 22, 2023 at 14:55

https://postimg.cc/D4k8hsdf
I didn’t see the template Corrreios Tracking Code in Email Builder Templates
https://postimg.cc/tsw1kLZV

The Woocommerce setting is to send an email to the customer when the Order becomes a Shipped Order, but the Templates are not seen in the Email Builder
https://postimg.cc/T5dqxZc3
When I test the email, why does clicking on the link in the email show this?
https://postimg.cc/8sND6Nkn

Please contact administrator
for this information.

#350865 Copied

Rose Tyler

Support staff

March 23, 2023 at 16:24

Hello, Wade Yang,

1/ “I didn’t see the template Corrreios Tracking Code in Email Builder Templates” – We don’t have ready-to-use templates for these emails. You are able to create them from scratch if you want to use an email builder for them. In another case, the default emails will be sent.

2/ “The Woocommerce setting is to send an email to the customer when the Order becomes a Shipped Order, but the Templates are not seen in the Email Builder” – we checked the email template with title “Shipped order” and found that it is default WooCommerce email template called -> “Completed order” and it is in the list of Email templates for creating -> https://prnt.sc/a2v1D-kAWqGo . You may think that it is different email template but we provide next details below why it is called “Shipped order” on emails list from backend.
The plugin named “Advanced Shipment Tracking for WooCommerce” you have installed replaces the default woocommerce email template title “Completed order” with the “Shipped order” -> https://prnt.sc/e0DmCXWDSO_y . This email is placed in WooCommerce plugin and by default called “Completed order” -> https://prnt.sc/pkJVNye0pTjn .

3/ “When I test the email, why does clicking on the link in the email show this?” – it could be shown because you may have installed any browser extension on your pc which checks every link you see in browser and prevent you from going to links which are not popular (yet) or such link looks dangerous. Could you please, try to check the same situation from another device ? Where exactly is that link in your email ? Did you add it manualy and for which reason ?
As we see that link is really differ from your web-site links and even for us looks strange -> https://prnt.sc/f60Gn2LJ8v-s . We tested that link on first found url checker and it is really shown as dangerous -> https://prnt.sc/HJhCcnRm-EVk .
As an idea it could be caused by this plugin “WP Mail SMTP” -> https://prnt.sc/v2kX2Sr6A9a1and maybe it is better if you could contact their support with such question.

Kind Regards,
8theme team

#351016 Copied

Wade Yang

Participant

March 24, 2023 at 09:30

https://prnt.sc/lhhy-9TyHkTf
How to set up the ability to add recipients?

#351094 Copied

Rose Tyler

Support staff

March 24, 2023 at 11:41

Hello, Wade Yang,

Do you want to add more recipients? There is no such possibility, unfortunately. It works similarly to Woocommerce ( WC > Settings > Emails Email notifications).

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#351107 Copied
Tagged: email, logistics, settings, shipping, template, woocommerce, wordpress
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