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Email template builder / disable default Woocommerce emails

This topic has 2 replies, 2 voices, and was last updated 3 weeks, 4 days ago ago by Jack Richardson

Simeon Iliev

Participant

August 26, 2024 at 07:10

Hello,

I am trying to set the Email templates using Xstore builder but have some problems:

1. When email sent the customer receives the default Woocomerce email + Xstore email. Is it possible to disable the default email? When i disable it from Woocommerce -> Settings -> Emails then emails are not sent.

2. My Xstore email templates are translated in all available store languages via WPML but even after that the customer always receive the emails in the default language (English). Shouldn’t the the Bulgarian customers receive it in Bulgarian for example?

#411589 Copied Theme version: 9.3.18

1 Answer

Jack Richardson

Support staff

August 26, 2024 at 11:07

Dear @Simeon Iliev,

I hope this message finds you well.

We have encountered an issue with the WP-admin access credentials you provided earlier; it appears they are no longer valid. It is crucial for the smooth operation of our developers that access credentials remain unchanged unless updates are communicated to us. Our developers, who are often engaged in enhancing features and optimizing our projects, rely on stable access to address customer issues efficiently. When they encounter incorrect access details, it significantly delays their work. We kindly request that you verify the access credentials before sharing them in future communications.

Regarding the issue you reported without being able to log in, here are a few suggestions that might resolve the problem:

1. Ensure that the development mode is deactivated on the Email Builder page of the XStore Control Panel.
2. We recommend reviewing the documentation for our Email Builder, which provides detailed steps on creating and configuring email templates. You can find the guide here: https://xstore.helpscoutdocs.com/article/146-xstore-built-in-woocommerce-email-builder.
3. For accurate translation of emails, please follow the instructions provided in our documentation here: https://xstore.helpscoutdocs.com/article/196-email-builder-translation.

We appreciate your attention to these matters and look forward to your prompt response to ensure uninterrupted service.

Best regards,
Jack Richardson
8Theme’s Team

#411632 Copied
Tagged: advanced woocommerce email templates, custom woocommerce email templates, disable default woocommerce emails, email template builder woocommerce, woocommerce email template design, wordpress email template builder, wordpress woocommerce email customization
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