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Emails for Dokan vendors are not being sent

This topic has 5 replies, 3 voices, and was last updated 5 months ago ago by Andrew Mitchell

Mesas

Participant

October 10, 2024 at 14:25

Hi, emails to vendors are not being sent when there’s a new order, or status change.
However all customer, and store owner receives emails.
I noticed that there’s 14 email templates for standard woocommerce. Which seem to work fine.
But there’s a lot more which are associated with Dokan.
These ones don’t work.

In the Mail logging app the emails for vendors show up, but are not received at all.
And they have the standard woocommerce styling.

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support staff only.

#418172 Copied Theme version: 9.4.2

4 Answers
Jack Richardson

Support staff

October 10, 2024 at 15:21
Hello, @Mesas,

We currently have basic WooCommerce emails available here https://prnt.sc/c5ITM1Pd1b7M. If you wish to add custom ones ( https://prnt.sc/4ak8AV8tZH0H ) , you can use the filter.
Add the below code to child theme functions.php to enable the template for the email builder:

add_filter('viwec_accept_email_type', function($emails) { $emails[] = 'flexiblecouponsemail'; });

If you expect any issues with sending or receiving the emails, please, check how it works without our Email builder active.

Kind Regards,
Jack Richardson
8theme team
#418178 Copied
Mesas

Participant

October 10, 2024 at 16:00

Hi, Jack,

Thank you for your quick response. I don’t wish to send custom emails. Just the standard ones would be fine.
But why is the xstore email builder the default editor and does not support the other emails for Dokan? Is there any settings somewhere?

The solution you provided generates a critical error on the email template page. Even though if it worked, I would have to create all the Dokan emails manually, which is not ideal.

If there’s no work around, how can I disable the xstore email builder?

Thanks

Files is visible for topic creator and
support staff only.

#418186 Copied

Jack Richardson

Support staff

October 11, 2024 at 07:21

Dear @Mesas,

I hope this message finds you well.

By default, we provide pre-built templates for WooCommerce emails. However, please note that these templates don’t cover all third-party plugins that could be installed. We have also suggested a potential solution that may assist you in modifying email templates for other plugins.

If you prefer to use the default WooCommerce email templates, you can easily disable the Email Builder feature. For more information on how to use our Email Builder, please refer to our documentation here: https://www.8theme.com/documentation/xstore/xstore-features/xstore-built-in-woocommerce-email-builder/.

Should you have any further questions or need additional assistance, please do not hesitate to reach out.

Kind regards,
Jack Richardson
The 8Theme’s Team

#418242 Copied

Andrew Mitchell

Support staff

October 13, 2024 at 17:48

Dear Mesas,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

#418455 Copied
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Emails for Dokan vendors are not being sent

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