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Emails I created from the email builder are not connected

This topic has 6 replies, 2 voices, and was last updated 5 months, 2 weeks ago ago by Rose Tyler

rdg__studio

Participant

October 17, 2024 at 09:28

Good morning,

I bought something from my shop rdgstudio.es (fake purchase) to see if everything was okey.. but its not. I already made my mails in the email builder of xstore but i dont know why it keeps showing mails from woocommerce. Cpuld you help me changing them?
I´ll give you temporary access to my website. Thank you

Please, contact administrator
for this information.

#419103 Copied

5 Answers

Rose Tyler

Support staff

October 17, 2024 at 09:34

Hello,

Thank you for reaching out to us.

It appears that “Developer Mode” is currently enabled. We kindly ask you to disable this mode and verify if the issue persists.
This mode is intended for when you have real orders on your website and want to send your customers old emails (not broken new ones) while you are building new emails with our builder.
This option is recommended to use while you are creating your emails with Builder and if you are ready to test them you may just switch off the developer option.

Should you require further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

#419105 Copied

rdg__studio

Participant

October 17, 2024 at 09:39

where do I disable this mode?

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Rose Tyler

Support staff

October 17, 2024 at 09:45

Hello, rdg__studio,

We hope this message finds you well.

We have created a screenshot for your reference – https://prnt.sc/V4kC6YLnSIBQ

Best regards,
The 8Theme Team

#419112 Copied

rdg__studio

Participant

October 17, 2024 at 10:05

I did it what you told me. I bought another thing (2nd fake purchase) and know none mail is sent. Could you please help me finding the problen?

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Rose Tyler

Support staff

October 17, 2024 at 12:07

Hello, rdg__studio,

Please check how emails work when our email builder is disabled (XStore > Email Builder).

Also, check how it works when no XStore theme is activated, but a default WooCommerce theme – Storefront (Appearance > Themes).
Let us know the results of the tests.

If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself.
We recommend that you reach out to your hosting provider to review the server mail log. Additionally, it would be prudent to contact WooCommerce plugin support concurrently for further assistance – https://wordpress.org/support/plugin/woocommerce/

Best regards,
The 8Theme Team

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