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Emails sent from the website not being sent to the customers at all

This topic has 5 replies, 3 voices, and was last updated 2 years, 11 months ago ago by Olga Barlow

Abdullah

Participant

November 22, 2021 at 10:30

Hello there i hope that you are having a good day

when a customer sign up to the website he doesn’t receive any email and the same thing happens when making an order

at the same time when i am changing the order status the website suppose to send an email to the customer which never happen

i applied stmp service as temporary solution and i am saying temporary cause its sending to the spam folder in the customer email

so if there is any chance to fix that i will be grateful
thanks a lot stay safe and have a good day

Please, contact administrator
for this information.

#309445 Copied Theme version: 8.0.9 WooCommerce version: 5.9.0

4 Answers

Olga Barlow

Support staff

November 22, 2021 at 15:08

Hello,

Emails are the default WooCommerce option. Do you have the mentioned issue while any other WordPress theme is activated? Storefront for example?

Regards

#309497 Copied

sandor.huszar

Participant

January 20, 2022 at 20:37

Hi, I have the same problem. Administrators receive the notification email about new order, but the customer does not receive anything. I can sen only notifications manually after reviewing the order.

Abdullah, did you finally solve it? If yes, then how? I would appreciate your help.

#314844 Copied

sandor.huszar

Participant

January 20, 2022 at 21:11

Just an update, in my case I realised that only HTML emails to customer are not received. Plain text emails work fine.

#314845 Copied

Olga Barlow

Support staff

January 21, 2022 at 13:12

Hello, @sandor.huszar

I saw that you told that you found the reason of the problem https://www.8theme.com/topic/thank-you-page-not-showing-and-emails-are-not-sent-after-purchase/
Did you?

Regards

#314876 Copied
Tagged: customers, email, issues, not sent, solutions, woocommerce, wordpress
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