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Emergency- Theme update caused site to clash.

This topic has 4 replies, 2 voices, and was last updated 5 years, 7 months ago ago by Rose Tyler

  • Avatar: Emms
    Emms
    Participant
    May 1, 2019 at 09:16

    I updated your theme and caused my site to crash.Could you please help?

    Please, contact administrator
    for this information.
    #213220 Copied Theme version: Woopress
    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 1, 2019 at 12:17

    Hello,

    As I can see, your site working now (but I can’t see theme version because of autoptimize). Have you solved the problem or restored the backup?
    In the latest update was added a Core plugin that is required. You can download the plugin here – https://www.8theme.com/downloads/ to install it manually via FTP or go to Appearance > Install plugins > WooPress Core plugin (install and activate).
    If you need help with the update, provide temporary wp-admin and FTP access.

    Regards

    #213223 Copied
    Avatar: Emms
    Emms
    Participant
    May 1, 2019 at 14:31

    I have restored the backup and installed the WooPress core plugin.

    #213232 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 2, 2019 at 07:14

    Hello,

    WooPress Core plugin should be used with the latest version of the theme.
    Is the problem solved? If you need assistance, provide temporary wp-admin and FTP access. Also, disable a cache plugin on the site.

    Regards

    #213244 Copied
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