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Empty cart - by ovanizoriginal - on WordPress WooCommerce support

This topic has 6 replies, 3 voices, and was last updated 6 years, 5 months ago ago by Olga Barlow

ovanizoriginal

Participant

July 16, 2018 at 07:34

Hello,
1.I can add products to the cart but when i go to the cart page its empty. If i skip to check out from the cart icon it will show me that there are products and i can check out but the cart page is empty.

2. How to change footer on mobile? I changed it on the pc but on the mobile version its still the old footer

thank you

#196685 Copied Theme version: 4.6 WooCommerce version: 3.4.3

5 Answers

Rose Tyler

Support staff

July 16, 2018 at 08:05

Hello,

Thanks for the topic.
1. Did you make changes in template files? Do you use child theme? Do you have the same problem with parent theme activated on site?
Have you tried to disable all 3rd party plugins?
Please check if the problem related to custom changes in files or to one of additional plugins.
2. I do not see the problem with the footer. Please clear cache and check one more time or describe the issue in more details with screenshots.

Regards

#196690 Copied

ovanizoriginal

Participant

July 16, 2018 at 11:17

Thank you for your reply,
1. I didnt do anything special it seems that it just happen one day… I didnt try to activate the parent theme because i dont know how…i will appreciate some help…

#196711 Copied

Rose Tyler

Support staff

July 16, 2018 at 12:16

Please provide us with temporary wp-admin and FTP access so we can take a closer look.

Regards

#196715 Copied

ovanizoriginal

Participant

July 17, 2018 at 12:28

In the private contant
thank you

Please, contact administrator
for this information.

#196827 Copied

Olga Barlow

Support staff

July 18, 2018 at 12:53

Hello,

You removed cart shortcode from the cart page and it caused your issue http://prntscr.com/k7xqba
Once we added cart shortcode (default WC shortcode!) we can see the cart content http://prntscr.com/k7xr1y

Regards

#196921 Copied
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