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Empty Cart issue - by Carlo88 - on WordPress WooCommerce support

This topic has 4 replies, 2 voices, and was last updated 6 years, 10 months ago ago by Rose Tyler

Carlo88

Participant

February 1, 2018 at 09:50

Good morning!

I have this issue: now and then (lately more and more often) my customers calls me complaining that when they click on “Purchase” the cart remains empty.

I generally advice them with cache cleaning and also I usually follow this:

https://businessbloomer.com/woocommerce-solving-cart-empty-issue/

This “temporal solution” sometimes works, sometimes not.

For example, yesterday there was nothing to do: it was impossibile for my customer to add something in the cart, saying that “when it is time to checkout, the cart is empty, and going back and click again “Purchase” is not working”

I need some advice about this issue 🙂
Have a nice day!

ps: I read in the forum searching for a solution and I found this:

https://www.8theme.com/topic/add-to-cart-on-products-not-working/

BUT IS IT STILL NOT WORKING.

PLEASE note that this problem affects about 20% of my customers, I don’t know way, seems to be random.

Thanks again 🙂

Carlo Ceriotti

Please, contact administrator
for this information.

#183547 Copied Theme version: 2.0 WooCommerce version: 3.2.6.

3 Answers

Rose Tyler

Support staff

February 1, 2018 at 11:13

Hello,

Thanks for the topic.
I’ve checked your site in Chrome and Safari, unfortunately, I can’t recreate the problem.
Please describe me step by step how recreate the problem.
Also, try to disable all 3-rd plugins > clear cache and check the problem. Do you face inconvenience with “Add to cart” when a default WC theme – Storefront activated on your site?

Regards

#183569 Copied

Carlo88

Participant

February 1, 2018 at 11:20

Hello!

Unfortunately, I can’t reproduce the issue neither, because never occurred to me. But yesterday a customer (by phone) was telling me the issue.

I check as you said and see if something changes!

See you soon!

Carlo – Have a nice day! 🙂

#183572 Copied

Rose Tyler

Support staff

February 1, 2018 at 13:47

Ok.
Have a nice day.

Regards

#183591 Copied
Tagged: cart management, empty cart issue, shopping cart issue, woocommerce themes, wordpress woocommerce
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