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Empty HTML video tag rendered in frontend after adding a video on my product

This topic has 2 replies, 2 voices, and was last updated 11 months, 4 weeks ago ago by Tony Rodriguez

  • Avatar: Juliebasic
    Juliebasic
    Participant
    April 5, 2024 at 17:26

    Hi,

    I put a MP4 video in my product with the “Product Video” bloc, but in frontend the HTML video tag is empty:

    Is there any settings to enable video on product page?

    Thank you for your help.

    #390293 Copied Theme version: 9.3.4
    1 Answer
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    April 6, 2024 at 09:34

    Hello, @Juliebasic,

    Thank you so much for purchasing our theme and contacting our support center.

    To assist you more effectively, could you kindly provide the URL of the product page where you have embedded the product video and are still experiencing issues? This will enable us to understand the situation more clearly.

    Additionally, for us to conduct a thorough examination of your settings and offer the necessary assistance, please securely share your site’s wp-admin credentials in the designated private content area.

    We kindly recommend that you take a complete backup of your site before proceeding.

    Thank you for your cooperation.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #390340 Copied
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