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Empty Star Still Showing on Shop Page when disabled

This topic has 2 replies, 2 voices, and was last updated 1 years, 4 months ago ago by Rose Tyler

jimmy

Participant

July 30, 2023 at 01:46

Hi,

I noticed the empty star is still showing when the option is turned off. Could you check what the problem is? https://ibb.co/6WHRT88

https://wordpress-1006174-3548666.cloudwaysapps.com/shop/

Thanks,
Jimmy

#363227 Copied Theme version: 9.1.11 WooCommerce version: 7.9.0

1 Answer

Rose Tyler

Support staff

July 30, 2023 at 07:08

Hello, Jimmy,

Thank you for getting in touch with us.

1/ In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing the problem.

2/ If you are using a child theme, make sure that the changes there are not causing the problem.

Kind Regards,
8theme team

#363233 Copied
Tagged: disable, empty star, seo friendly, shop page, template, woocommerce, wordpress
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