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"Enable your javascript problem"

This topic has 14 replies, 4 voices, and was last updated 10 years, 5 months ago ago by Eva Kemp

Naomi

Participant

July 1, 2014 at 11:29

Hi,

We reached you in themeforest support. For reminder, an error occurred with ajax filter on our site. So, shortcodes as rev slider, testimonials and gmap are not working anymore. Earlier on the same day, woocommerce french translation was updated, post-template.php in wp-includes was modified to change the word “private” before a private post title and in the theme folder loop-page.php and category.php were modified but set back like they were before the modification.

So can you look at it please ? It’s very confusing. The person who set up the site didn’t create a child theme and we don’t think the problem is about a third-party plugin.

Will be waiting for your request.
Thanks a lot

Please, contact administrator
for this information.

#8433 Copied

13 Answers

Eva Kemp

Support staff

July 1, 2014 at 11:34

Hello,

Please provide us with the site name as well and FTP credentials.
Thank you.

Regards,
Eva Kemp.

#8435 Copied

Naomi

Participant

July 1, 2014 at 11:39

Here they are

Please, contact administrator
for this information.

#8438 Copied

Eva Kemp

Support staff

July 1, 2014 at 11:49

As I see you have old theme version. Please update it to the latest one (3.4): https://www.8theme.com/demo/docs/idstore/index.html#!/upgrade as some bugs are fixed in the new release.
If the problem still persists after update reply back to us.

Regards,
Eva Kemp.

#8441 Copied

Naomi

Participant

July 1, 2014 at 14:18

Thanks for your answer.

We don’t have a child theme so we have to think about set up one in our site and update the theme then.

However, we have a backup of the theme before this error occured. Do you think it’s usefull if we upload this version on our server ? Is this action risked for our theme configuration ?

Regards

#8462 Copied

Eva Kemp

Support staff

July 1, 2014 at 15:06

If the back up was made before your current theme configuration, then you’ll lose the changes that were made, but if you created the back up after the theme modifications then you’re safe to restore it.

We suggest you to create a back up of the theme configuration you have now and update the theme. After that replace the theme files with the ones you made changes to.

Regards,
Eva Kemp.

#8468 Copied

blakejnolan

Participant

July 10, 2014 at 19:31

I’m getting a similar error on our Contact page with the map. “Enable your JavaScript!

Please, contact administrator
for this information.

#9436 Copied

Eva Kemp

Support staff

July 10, 2014 at 20:44

Hello @blakejnolan,

The login details are incorrect. Please check them.
Also please provide us with the login credentials to wp-admin panel and FTP.
Thank you.

Regards,
Eva Kemp.

#9448 Copied

Naomi

Participant

July 12, 2014 at 10:27

Hi,

FYI I tried on my localhost an update of a theme to correct this “enable your javascript” problem. Even with an update, problem is still here. So I think this bug is not fixed with the last release.

So I removed “if(ajaxFilterEnabled == 1)” on ligne 674 in script.js (\wp-content\themes\idstore\js).

Everything is working now but I’m still interested in the right solution.

#9629 Copied

Eva Kemp

Support staff

July 12, 2014 at 10:48

Hello @Naomi,

Unfortunately there is a bug for Ajax Filter in the theme. We’ve taken it into our account and it should be fixed in our future update.
We’re sorry for inconveniences.

Regards,
Eva Kemp.

#9634 Copied

stuartsinclair

Participant

July 14, 2014 at 12:29

I have the same issue on the contact page, I have a child theme, and the Blanco theme I have is 2.9.1 – is there anything I can do for now until you bring out an update, I have seen the response from Naomi however that piece of code is not on my file.

thanks

Stuart

#9738 Copied

Eva Kemp

Support staff

July 14, 2014 at 13:01

Hello @stuartsinclair,

We recommend you to update the theme to the latest 2.9.2 version
https://www.8theme.com/demo/docs/blanco/index.html#!/upgrade
If the issue is still there after update please let us know.

Regards,
Eva Kemp.

#9747 Copied

stuartsinclair

Participant

July 14, 2014 at 13:25

That worked, many thanks for the quick response.

#9750 Copied

Eva Kemp

Support staff

July 14, 2014 at 14:16

Hello @stuartsinclair,

You’re welcome.

Regards,
Eva Kemp.

#9763 Copied
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