Entire website changed without any changed made by me

This topic has 3 replies, 2 voices, and was last updated 23 minutes ago ago by Ankit Khandelwal

  • Avatar: Ankit Khandelwal
    Ankit Khandelwal
    Participant
    January 23, 2025 at 13:03

    Totally website changed. I am worried how it happened nothing change made by me.
    Kindly rectify urgent basis

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    support staff only.
    2 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 23, 2025 at 13:44

    Hello, @Ankit Khandelwal,

    Thank you for reaching out to us with your concern.

    Our support team did not make any changes; it is possible that another person with access did so. If something has disappeared, you can contact the hosting provider to inquire about restoring a backup. If the changes occurred after updating the Elementor plugin or WooCommerce, You should also update the theme and core plugins.

    Thank you for your understanding.

    Best regards,
    8Theme’s Team

    Avatar: Ankit Khandelwal
    Ankit Khandelwal
    Participant
    January 23, 2025 at 15:56

    Ok fine but I am only the person who have administrative access. Anyway we can restore the website by changing minor things and then backup the same after updation. Thanks for your efforts and kind co-operation

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