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Eorror cart for guest user i header - by chyj82

This topic has 28 replies, 3 voices, and was last updated 10 years ago ago by Eva Kemp

chyj82

Participant

February 2, 2015 at 06:48

I’m using wocommerce and theme “legenda”. I had a some problem follow.
When admin login everything is fine. But, when logout error cart for guest user in header.
It is same problem my website and legenda theme site : https://www.8theme.com/demo/legenda/
Please refers follow image.

The cart in header fine when click some menu but when click some menu wrong that soem time fine and some time shown item already remove and some time empty even though didn’t remove the item.
I think this problem from not only cache. The reason that no problem another theme when use same PC.
For example)
Look forward to soonest advice.

Thanks
Jeong

Please, contact administrator
for this information.

#38656 Copied

27 Answers

Eva Kemp

Participant

February 2, 2015 at 10:42

Hello,

What theme version are you using?
Please provide us with wp-admin panel credentials in Private Content.

Thank you.
Regards,
Eva Kemp.

#38709 Copied

chyj82

Participant

February 2, 2015 at 11:23

Hi,

Thank you for your quick response. Follow is my anwer for your request

The version 2.5

If you have any other don’t hesitate contact me.

Thanks
Jeong

Please, contact administrator
for this information.

#38725 Copied

Eva Kemp

Participant

February 2, 2015 at 12:12

Hello,

Sorry, but the credentials are incorrect.
Please check them.

Thank you.
Regards,
Eva Kemp.

#38751 Copied

chyj82

Participant

February 2, 2015 at 14:16

Sorry, I inform you again

Thanks
Jeong

Please, contact administrator
for this information.

#38804 Copied

Eva Kemp

Participant

February 2, 2015 at 14:48

Hello,

Our demo site uses old version of the theme and plugins.
You need update Revolution Slider and Visual Composer plugins to the latest versions https://www.8theme.com/download-plugins/

Thank you.
Regards,
Eva Kemp.

#38821 Copied

chyj82

Participant

February 3, 2015 at 04:08

Hello,

I update the plugins to the latest version. But, didn’t solved the issue.
Please check again and inform me.
Look forward to your soonest response.

Thanks
Jeong

#39020 Copied

Eva Kemp

Participant

February 3, 2015 at 10:30

Hello,

Did you make any changes in original theme files?
There is no such issue on our test site.
Please provide us with FTP credentials.

Thank you.
Regards,
Eva Kemp.

#39072 Copied

chyj82

Participant

February 3, 2015 at 13:10

Hello

Thank you for your response.
I think didn’t make any changes in original theme files. Here FTP credentials.

Thanks
Jeong

Please, contact administrator
for this information.

#39122 Copied

Eva Kemp

Participant

February 3, 2015 at 14:14

Hello,

I’ve deleted the cache in your FTP account.
Please clear your browser cache and check the site now or check it in some other browser.

Thank you.
Regards,
Eva Kemp.

#39139 Copied

chyj82

Participant

February 3, 2015 at 18:38

Hello,

Thank you for your help. I’ll do that. However, why you deactivate plugin “wp super cache”?.
There is some problem? I can’t use the plugin when using legenda theme?

Thanks a lots
Jeong

#39224 Copied

Eva Kemp

Participant

February 3, 2015 at 19:22

Hello,

I’ve deactivated it because the content is cached and it’s difficult to check any changes if the site is cached.

Thank you.
Regards,
Eva Kemp.

#39239 Copied

chyj82

Participant

February 4, 2015 at 01:26

Hello

I can’t check that the issue solved or not. Because, there is more problem that when i click some main menu downloaded some file insted go to the page. I don’t know why appear this problem because i didn’t do anything. Do you know about it? Please help me.

Thanks
Jeong

#39614 Copied

chyj82

Participant

February 4, 2015 at 01:28

This problem appear when guest user.

Thanks
Jeong

#39615 Copied

Eva Kemp

Participant

February 4, 2015 at 09:31

Hello,

I’ve edited permalinks settings and set “new-arrival” for Product category base as this page is used as Shop page in Woocommerce settings.
Please clear your browser cache and check again.

Thank you.
Regards,
Eva Kemp.

#39647 Copied

chyj82

Participant

February 4, 2015 at 11:00

Dear Eva Kemp,

Thank you for your help. However, The issue not solved yet. Of course, I delete cache all browser that chrome, safari, Firefox. But, when using guest user and click main menu that HOME, NEW ARRIVAL, HEEL… downloaded some file instead go to the page. Again i’m very appereciate for your help. I would like to help me again for this issue.

Thanks
Jeong

#39681 Copied

Eva Kemp

Participant

February 4, 2015 at 11:27

Hello,

The problem is in your .htaccess file.
I’ve renamed it to .htaccess_old via FTP and created default WordPress .htaccess file.
Please check the site.

Thank you.
Regards,
Eva Kemp.

#39694 Copied

chyj82

Participant

February 4, 2015 at 14:53

Hello,

First of all, Thank you for your help. The issue solved that downloaded some file instead go the page when click main menu for guest user. I’m very appreciate for you about it. However, The another issue didn’t solved that error cart in heade for guest user. Currently always appear 4 item where cart in header when click main menu. Of course empty cart page. Even though appear 4 item when i remove item where cart in header. This problem same appear another PC and another browser. Please check it guest user and click main menu and remove item where cart in header.
Look forward to your response.

Thanks a lots.
Jeong

#39757 Copied

Eva Kemp

Participant

February 4, 2015 at 15:13

Hello,

When I activate parent Legenda theme there is no such issue.
Please try to check it yourself.

Thank you.
Regards,
Eva Kemp.

#39760 Copied

chyj82

Participant

February 4, 2015 at 15:45

Hi,

I activate patent Legenda theme currently. Please visit url : http://www.petite-small.shoes/new-arrival/
The issue not solved also patent Legenda theme. Please check it again.
I hope good news

Thanks
Jeong

#39763 Copied

Robert Hall

Participant

February 4, 2015 at 16:32

Hello @chyj82,

We’ve tested your site with default Legenda theme and didn’t see any problem with removing items in cart. Please check it.

Regards,
Robert Hall.

#39769 Copied

chyj82

Participant

February 5, 2015 at 03:06

Hello

I activate patent LEGENDA theme. And visit guest user. But, the issue didn’t solved currently.
Of course, I delete all browser cache befer add to cart. I add to cart some prodcut. Cart page alwase fine. But, Cart in header some time fine and some time wrong. Please refers follow image.

Please check again and help for soved this issue. I don’t understand that always everythig is fine when admin user but, guest user always error cart in header.
Please help me.

Thanks
Jeong

#39870 Copied

Eva Kemp

Participant

February 5, 2015 at 11:36

Hello,

Sorry, but we aren’t experiencing this issue visiting your site as a guest.
Please try to check it with some other browser and other Internet provider.

Thank you.
Regards,
Eva Kemp.

#39923 Copied

chyj82

Participant

February 5, 2015 at 15:11

Hi,

I’m test another browser and another PC. I think there is some problem yet. Because, Your company another theme demo :https://www.8theme.com/demo/blanco-wo/shop/
It is no problem same PC and notebook.

But legenda theme demo: https://www.8theme.com/demo/legenda/
Same problem as like my website currently.
Please check it again.

Thanks
Jeong

#39952 Copied

chyj82

Participant

February 6, 2015 at 02:31

Hello,

I’m waiting for your response yet. If you can’t solved this iussue. Please offer theme “BLANCO” and licence. Then i’ll compare both theme.
Look forward to your soonest response.

Thanks
Jeong

#40056 Copied

Eva Kemp

Participant

February 6, 2015 at 17:22

Hello,

We’ve deleted cache folder via FTP and disabled cache in wp-config.php file.
Please clear your browser cache and check again.

Thank you.
Regards,
Eva Kemp.

#40205 Copied

chyj82

Participant

February 7, 2015 at 23:57

Hello,

Thank you for your help. Everything is fine now. I’m very appericate for your patence and help.
However, When if disabled cashe, should be my website loading speed down? I checked my website speed at http://pagespeedgrader.com/. The result donw speed about aroun 10% than before. There is not possible speed up my website? I can’t use plugin like “wp-super-cache”? And If i want enable cache, What can i do?

Thanks
Joeng

#40367 Copied

Eva Kemp

Participant

February 8, 2015 at 20:31

Hello,

Slow site load can be caused by 3rd-party plugins. Try to disable them and check time load after that.
Also it can be caused by server limits that are enabled on your host. In this case you need increase your hosting plan.

Regards,
Eva Kemp.

#40399 Copied
Tagged: error cart, guest user, header, themes, woocommerce, wordpress
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