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Eror on registration theme purhase code - by Raminta

This topic has 8 replies, 4 voices, and was last updated 2 days, 9 hours ago ago by Andrew Mitchell

Raminta

Participant

September 16, 2024 at 13:18

Hello, when we activate the theme and try to enter the purchase code, it throws an error

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#414545 Copied Theme version: 9.4.1

7 Answers

Tony Rodriguez

Support staff

September 16, 2024 at 13:39

Hello, @Raminta,

Thank you so much for purchasing our theme and contacting our support center.

Please take a moment to review and follow the instructions provided in our theme documentation, which can be accessed via the following link: [XStore Theme Documentation](https://xstore.helpscoutdocs.com/article/163-how-to-registerderegister-xstore-theme-livestaging-websites).

We trust this will be helpful to you.

Should the issue persist, kindly provide a screenshot of the problem along with your site’s wp-admin access details in the private content area. This will enable us to review your settings and provide the necessary assistance.

Thank you for your cooperation.

Best Regards,
The 8Theme Team

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Raminta

Participant

September 16, 2024 at 15:32

the problem is not solved, sending login

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Rose Tyler

Support staff

September 16, 2024 at 15:51

Hello, @Raminta,

We appreciate your prompt response.

1/ Please contact your hosting provider and ask to fix https://prnt.sc/iynoDrOcgZhn https://xstore.helpscoutdocs.com/article/60-xstore-theme-requirements

2/ Please confirm whether your server utilizes a blacklist or whitelist? If so, kindly check if the following IP addresses are blocked: 176.9.106.102 and 136.243.62.35.

Additionally, please provide us with the IP address of your server so that we can conduct a thorough investigation.

3/ Provide us with FTP access.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

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Raminta

Participant

September 17, 2024 at 06:48

Helo we still have a problem, sending logins

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Raminta

Participant

September 17, 2024 at 10:16

System parameters now is ok but we still have the same problem – Error while deactivating… then registering the theme

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Raminta

Participant

September 17, 2024 at 14:48

System parameters now is ok but we still have the same problem – Error while deactivating… then registering the theme

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Andrew Mitchell

Support staff

September 18, 2024 at 08:48

Hello, Raminta,

Thank you for reaching out to us.

We have identified an issue on your website where an empty script tag is being inserted before the result of any AJAX request. This insertion is preventing the script from executing correctly.

We have attempted to resolve the issue by disabling plugins, but this has not been successful. Additionally, enabling debugging has not revealed any errors.

It appears that this script has been added to all pages, including the admin panel, likely as part of a customization within the WordPress files themselves. The script seems to have been added along with Yandex Metrica.

Unfortunately, we are unable to determine how it was added. Please could you disable it and try reactivating the themes?

Thank you for your attention to this matter. We look forward to your prompt response.

Best Regards,
8Theme’s Team

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Tagged: best selling themes, purchase code issues, registration error, registration error solutions, theme purchase code, woocommerce purchase code error, woocommerce themes
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