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Erreur avec xstore problème de pdf erreur

This topic has 6 replies, 3 voices, and was last updated 2 years, 2 months ago ago by Rose Tyler

amandine

Participant

September 25, 2022 at 20:28
Bonjour,

J’ai une erreur avec pdf générator pour les factures voici :

Bonjour !

Depuis WordPress 5.2, une fonctionnalité native permet de détecter si une extension ou un thème cause une erreur fatale sur votre site, et vous notifie avec cet e-mail automatique.

Ici, WordPress a trouvé une erreur avec votre thème, « XStore ».
```
Détails de l’erreur
======================
Une erreur de type E_ERROR a été causée dans la ligne 22 du fichier /home/hxvcsdn/wp-content/themes/xstore/framework/customizer/theme-options/woocommerce/global.php. Message d’erreur : Uncaught Error: Failed opening required '/home/hxvcsdn/wp-content/themes/xstore/framework/customizer/theme-options/woocommerce/shop/global.php' (include_path='.:/usr/local/php8.0/lib/php') in /home/hxvcsdn/wp-content/themes/xstore/framework/customizer/theme-options/woocommerce/global.php:22
Stack trace:
#0 /home/hxvcsdn/wp-content/themes/xstore/framework/theme-options.php(25): require_once()
#1 /home/hxvcsdn/wp-includes/class-wp-hook.php(307): {closure}('')
#2 /home/hxvcsdn/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters(NULL, Array)
#3 /home/hxvcsdn/wp-includes/plugin.php(476): WP_Hook->do_action(Array)
#4 /home/hxvcsdn/wp-settings.php(598): do_action('init')
#5 /home/hxvcsdn/wp-config.php(87): require_once('/home/hxvcsdn/w...')
#6 /home/hxvcsdn/wp-load.php(50): require_once('/home/hxvcsdn/w...')
#7 /home/hxvcsdn/wp-admin/admin-ajax.php(22): require_once('/home/hxvcsdn/w...')
#8 {main}
  thrown
```
#335009 Copied Theme version: 8
5 Answers

Tony Rodriguez

Support staff

September 26, 2022 at 06:23

Hello, @amandine,

Where you are facing this issue? Could you please share the screenshot and the URL of the page as well, and I also need your site WP Admin URL and Credentials and CPanel Login details in the private content area of this topic, so that I’ll check it for you further.

Regards 8Themes Team.

#335016 Copied

amandine

Participant

September 26, 2022 at 07:37

Voici : https://zupimages.net/viewer.php?id=22/39/5ser.png

https://zupimages.net/viewer.php?id=22/39/y7dv.png

https://zupimages.net/viewer.php?id=22/39/v5b0.jpeg

Quand j’accède au facture en pdf sa me dit erreur critique et je reçois le mail que je vous ai montrer .

#335028 Copied

Tony Rodriguez

Support staff

September 26, 2022 at 08:40

Hello, @amandine,

Which plugin are you using for that PDF invoice? Could you please share the name and the plugin page URL?

And also could you please check it once by activating the default WordPress Theme like Twenty Twenty Two, just to make sure that the issue is with our theme or not? And let me know the result.

Regards 8Themes Team.

#335037 Copied

amandine

Participant

September 26, 2022 at 16:50

Le problème et sur tout les thèmes mais on parle de votre module avec le code ci dessus qui pose problème

#335108 Copied

Rose Tyler

Support staff

September 27, 2022 at 06:51

Hello,

If the problem is independent of the theme, you need to contact support of WordPress, because in this case, the theme support can’t help.
About errors in our theme files, provide URL of page where errors are visible + temporary wp-admin and FTP access, then our dev team will check them.
If you do not know how to create FTP contact with your hosting provider, they will help you.

Regards

#335140 Copied
Tagged: error, problems, resolution, woocommerce, wordpress, xstore
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