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Error 404 on the english version of my site

This topic has 15 replies, 2 voices, and was last updated 7 years, 6 months ago ago by Rose Tyler

Dousseaud

Participant

May 2, 2017 at 10:20

Hello,

All product pages on the English version of my site (https://www.trendyoffers.shop/en/) have a 404 error. Changing permalinks and hitting save didn’t help.

What should I do?

BR

#161852 Copied Theme version: 3.1

14 Answers

Rose Tyler

Support staff

May 3, 2017 at 14:15

Hello,

Please provide us with wp-admin and FTP credentials in private content area.

Regards,
Rose Tyler.

#161981 Copied

Dousseaud

Participant

May 4, 2017 at 08:32

Hello Rose,

Please see the private note.

Best,
Flore

Please, contact administrator
for this information.

#162063 Copied

Rose Tyler

Support staff

May 4, 2017 at 10:52

Hello,

I’ve sent the new theme version to your registration emails.
So, you’ll be able to update theme to version that is compatible with WC 3.0.4.
You need to enter your purchase code to activate our new theme version and skip Setup Wizard.
Don’t forget to create backup of your files and database before starting update process!
I would recommend you before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/royal/ to avoid problems with old files.
Also update all required plugins https://www.8theme.com/download-plugins/.

Regards,
Rose Tyler.

#162089 Copied

Dousseaud

Participant

May 4, 2017 at 13:27

Hello,

I updated the theme and the plugins. However, I installed WC 3.0.5 because I couldn’t find the 3.0.4 version.

The 404 error still remains. Worse the products are now displayed below each other as the font size of the product heading increased alot.

Also the single product pages are messed up now: https://www.trendyoffers.shop/Produkt/porthilic-wasserfestes-sport-armband/

How can this be fixed?

Regards,
Flore

#162113 Copied

Rose Tyler

Support staff

May 4, 2017 at 13:42

Hello,

I had sent you 3.2 version but on your site http://prntscr.com/f40jr1. Please check and update. Also update all your plugins. To update free plugins just click on update link from your Dashboard (Plugins > Installed Plugins). To update premium plugins, connect to your server using FTP. Copy extracted plugins folders into wp-content/plugins/ https://www.8theme.com/download-plugins/

Regards,
Rose Tyler.

#162114 Copied

Dousseaud

Participant

May 4, 2017 at 14:14

Hello,

Thanks for the quick reply. I managed to update the theme and all but one plugin. Most things work fine now.

However, the product images on https://www.trendyoffers.shop/en/ are far bigger than before and the 404 error still remains.

Regards,
Flore

#162122 Copied

Rose Tyler

Support staff

May 4, 2017 at 14:18

Hello,

I’ve changed http://prntscr.com/f410d6 to 4 and http://prntscr.com/f41046.
Please update all plugins http://prntscr.com/f40zwm

Regards,
Rose Tyler.

#162127 Copied

Dousseaud

Participant

May 4, 2017 at 15:40

Hello,

Thanks for the changes. I was able to update one of the two plugins. The other one (WPBakery Visual Composer) is part of the theme and get’s update along with the theme.

The 404 Error is still there. Any suggestions?

Best,
Flore

#162144 Copied

Rose Tyler

Support staff

May 5, 2017 at 12:13

Hello,

Please upload new Visual Composer version via FTP. The archive is located at this page https://www.8theme.com/download-plugins/page/2/.
Go to Appearance > Themes > install and activate Storefront theme – official WC theme and check if you have this issue with our theme only or even with official theme too. In case, the problem appears with Storefront theme, you need to check your WPML plugin settings.
Also, try to disable 3-rd party plugins (means the plugins that are not included in the theme package are not in the list of required plugins) and check your issues.

Regards,
Rose Tyler.

#162269 Copied

Dousseaud

Participant

May 5, 2017 at 15:24

Hi,

it didn’t help.

Now the “ad to cart” button is gone and I can’t reinstall the visual composer.

Please help.

Regards,

Flore

#162317 Copied

Dousseaud

Participant

May 8, 2017 at 11:20

Hi,

The matter is really urgent.

I managed to install and activate the visual composer. But the add to cart button and the drop down menu to select variable products is missing.

I don’t have this problem with the standard “Storefront” theme.

What should I do?

Regards,
Flore

#162498 Copied

Rose Tyler

Support staff

May 8, 2017 at 12:07

Hello,

I’ve disabled catalog mode http://prntscr.com/f5fatf. Please check single product page now.

Regards,
Rose Tyler.

#162510 Copied

Dousseaud

Participant

May 8, 2017 at 12:31

Hello,

Thank you very much. It’s working fine now.

Could you please also have a look at my threat “Products don’t show on Product page”?
https://www.8theme.com/topic/products-dont-show-on-product-page/

Best,
Flore

#162515 Copied

Rose Tyler

Support staff

May 8, 2017 at 13:31

Hello,

You’re welcome!

Regards,
Rose Tyler.

#162531 Copied
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Error 404 on the english version of my site

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