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Error 500 after Demo installation – Niche market

This topic has 14 replies, 2 voices, and was last updated 4 years, 3 months ago ago by Olga Barlow

Artiom

Participant

September 15, 2020 at 16:31

Hello,

Installation is made to the empty WordPress. Server requirements are higher, than required. Niche market Demo, can’t be installed and I get error 500 after installation. During installation process, I get an error – Media not installed.

Other Demos can be imported, but also get Media not installed error.

Please, contact administrator
for this information.

#251469 Copied Theme version: 7.0.1 WooCommerce version: 4.5.2

13 Answers

Olga Barlow

Support staff

September 15, 2020 at 17:08

Hello,

Could you, please, provide us with WP Dashboard and FTP access to your site?
Did you try to install the Elementor or WPBakery version?

Regards

#251481 Copied

Artiom

Participant

September 15, 2020 at 18:22

Details in the private area.

It was WPBakery version.

Please contact administrator
for this information.

#251488 Copied

Artiom

Participant

September 16, 2020 at 08:08

Hello Olga,

Website started to display, however it still has issues. Menu at the top is not displaying and other issues..
cshobby.com
https://xstore.8theme.com/demos/2/niche-market/

#251531 Copied

Olga Barlow

Support staff

September 16, 2020 at 14:55

Hello,

Could you, please, provide us with FTP access, not the cPanel?

Regards

#251582 Copied

Artiom

Participant

September 16, 2020 at 15:35

Please find FTP access attached. Please confirm, that you can login

Please contact administrator
for this information.

#251591 Copied

Olga Barlow

Support staff

September 16, 2020 at 16:45

Hello,

Are you sure that login is correct? Because we get the error http://prntscr.com/uie8a8

Regards

#251602 Copied

Artiom

Participant

September 16, 2020 at 17:08

I have changed the password, please try again

Please contact administrator
for this information.

#251607 Copied

Artiom

Participant

September 17, 2020 at 14:29

Hello Olga,
Have you managed to access FTP?

#251710 Copied

Olga Barlow

Support staff

September 17, 2020 at 15:08

Hello,

Thank you for the access. I have passed your issue to our developers. I’ll inform you once they fix the problem.

Regards

#251713 Copied

Artiom

Participant

September 21, 2020 at 10:47

Hello Olga,
Do developers look at the issue? Because it is still not working.
Thank you!

#252052 Copied

Olga Barlow

Support staff

September 21, 2020 at 16:10

Hello,

It looks that problem caused by some specific of your server and Kirki framework that we use to add theme options. We have submitted request to Kirki plugin developers https://github.com/kirki-framework/kirki/issues/2351 But they have not answered yet.

All we can do in this case is to offer you refund.

Regards

#252100 Copied

Artiom

Participant

September 21, 2020 at 16:22

Hello Olga,
Please send us a refund.
Thank you!
Artiom

#252103 Copied

Olga Barlow

Support staff

September 21, 2020 at 17:03

Hello,

Submit refund request here https://themeforest.net/refund_requests/new

Regards

#252113 Copied
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