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Error 500 on Theme Options - by ploywebdesign

This topic has 4 replies, 2 voices, and was last updated 7 years, 5 months ago ago by Rose Tyler

ploywebdesign

Participant

June 20, 2017 at 09:07

See private content

Please, contact administrator
for this information.

#166063 Copied Theme version: 2.6 WooCommerce version: none

3 Answers

Rose Tyler

Support staff

June 20, 2017 at 09:14

Hello,

Thank you for being our customer.

The problem is related to your server. Please contact your hosting provider support and ask them to check this issue. Perhaps some PHP values should be increased.

Regards,
Rose Tyler.

#166064 Copied

ploywebdesign

Participant

June 20, 2017 at 09:44

thanks for the fast reply. PHP memory limit is already set to 256Mb, the maximum available and should be enough. Some other value to increase?

I contacted the hosting provider and they said it’s because some of the code is optimised. Update the theme to the last version may solve the issue?

Thanks

#166065 Copied

Rose Tyler

Support staff

June 20, 2017 at 09:57

Hello,

You can find requirements described in the documentation https://www.8theme.com/demo/docs/royal/#!/installation_upgrade (“1.3 Requirements for Royal” section).

Yes, please update theme to the latest version.
Don’t forget to create backup of your files and database before starting update process!
You need to enter your purchase code to activate the theme and skip Setup Wizard.
Also, update all required plugins: https://www.8theme.com/download-plugins/.
In case, if the problem persists, please provide wp-admin and FTP access in Private Content.

Regards,
Rose Tyler.

#166069 Copied
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