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Error 500 on woocommerce page 'Lost Password'

This topic has 8 replies, 3 voices, and was last updated 8 years, 9 months ago ago by Eva Kemp

Perhiasan

Participant

January 1, 2016 at 18:24

Hi,

On my account, i click ‘Lost Password'(“Mot de passe oublié ?”) and i write username, then i click ‘Reset password’ (“Réinitialisation mot de passe”).

And i have a 500 error page and not mail sent to the gmail.

I not find the solution.

Can you help me ?

Thanks,
SB

#106405 Copied Theme version: Legenda 2.9.2 WooCommerce version: the last

7 Answers

Jack Richardson

Support staff

January 4, 2016 at 15:20

Hello,

Please provide us with FTP and WP Dashboard credentials in private content.

Best regards,
Jack Richardson.

#106586 Copied

Perhiasan

Participant

January 4, 2016 at 21:46

Here my FTP:

Please, contact administrator
for this information.

#106651 Copied

Jack Richardson

Support staff

January 5, 2016 at 10:14

Hello,

You were also asked for WP Dashboard credentials.
Please provide us with them.

Thank you.

Best regards,
Jack Richardson.

#106695 Copied

Perhiasan

Participant

January 5, 2016 at 11:45

Hello, here my WP Dasboard credentials:

Please, contact administrator
for this information.

#106712 Copied

Jack Richardson

Support staff

January 5, 2016 at 16:39

Hello,

“Emails” folder was removed in the directory wp-content/themes/legenda/woocommerce in the recent theme update. So I’ve removed it in your FTP account.
Please try to reset password now.

Best regards,
Jack Richardson.

#106752 Copied

Perhiasan

Participant

February 9, 2016 at 11:01

Thanks for your help !

#112227 Copied

Eva Kemp

Support staff

February 9, 2016 at 11:21

Hello,

You’re welcome.

Regards,
Eva Kemp.

#112238 Copied
Tagged: error 500, lost password, persuasive, seo friendly, themes, woocommerce, wordpress
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Error 500 on woocommerce page 'Lost Password'

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