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Error 500 Page in WP – if setting correct file path

This topic has 2 replies, 2 voices, and was last updated 4 years, 7 months ago ago by John Holden

Maurizio Vanzella

Participant

May 11, 2020 at 07:05

Hello i have my Xstore under http://www.musthavemask.de/shop/shop

always if i set this path in my Hosting the Xstore comes up with an Error 500 Page,
if i use any other Theme the landing page comes up.
if i use only the first folder http://www.musthavemask.de-shop the Page comes up.

i tried almost every possibility in php using from 5. to 7.4 …changing settings but i cant get this to work.
The problem is if the file path is wrong then my standard call
http://www.musthavemask.de will not show up on my WP.Store

#236776 Copied Theme version: Xcore Version: 6.3.3 WooCommerce version: latest

1 Answer

John Holden

Support staff

May 12, 2020 at 06:18

Hi,

The 500 error means that there is some Fatal error in PHP script or on the server side. You can turn on debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.

Also, you can contact the hosting provider and ask to give you a server error log to check what is wrong.

Regards,
Hung PD

#236850 Copied
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