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Error 500 when previewing pages using Elementor and deformed site display

This topic has 7 replies, 3 voices, and was last updated 7 months ago ago by Andrew Mitchell

maloti

Participant

April 24, 2024 at 21:01

Now when I click to open the main page through Elementor, error 500 appears in the preview. See the attached error.png image.
And the site preview was as it is in the “site.png” attachment
Could you please help me resolve this?
Best Regards

Files is visible for topic creator and
support staff only.

#392877 Copied Theme version: 9.3.7

6 Answers

Tony Rodriguez

Support staff

April 25, 2024 at 05:11

Hello, @maloti,

Thank you for choosing XStore as your WooCommerce WordPress theme.

500 errors are server errors originating from your website’s server environment.
It is independent of our theme. Please contact your service provider and ask them to fix it.

Additionally, Please read the official Elementor plugin articles here:

https://elementor.com/help/500-error/

https://elementor.com/help/how-to-fix-the-preview-could-not-be-loaded-error/

We hope this helps. Should you require any further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

#392888 Copied

maloti

Participant

April 25, 2024 at 15:42

Hi Tony,
I managed to find the problem.
I had disabled the WooCommerce plugin as I wasn’t going to use it. This caused this problem to also occur in the Pro Elements plugin. When I enabled WooCommerce again, everything returned to normal.
But that wasn’t supposed to give a 500 error in Elementor, right?!

#392992 Copied

maloti

Participant

April 25, 2024 at 17:14

Even though I solved the problem, could you please check the system info log that I got from Elementor? (txt attached) It contains some error lines.
Could you check if everything is ok, please?

Best Regards

#393008 Copied

Tony Rodriguez

Support staff

April 26, 2024 at 05:57

Hello, @maloti,

We are pleased to hear that the issue you reported has been successfully resolved. Our team has conducted a thorough review of your site and confirmed that it is functioning correctly. Additionally, we have inspected the system information via the Elementor plugin and found no issues.

Should you require further assistance or have any questions, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

#393043 Copied

maloti

Participant

April 26, 2024 at 12:27

Thanks Tony
Best Regards

#393086 Copied

Andrew Mitchell

Support staff

April 26, 2024 at 12:27

Dear maloti,

We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

Click here to rate now: https://themeforest.net/downloads

Thank you sincerely for your ongoing support!

Best Regards,
The 8Theme Team

#393087 Copied
Tagged: deformed site display, elementor error 500, previewing pages issues, woocommerce error solutions, woocommerce wordpress themes, wordpress elementor troubleshooting
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Error 500 when previewing pages using Elementor and deformed site display

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