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Error adding purchase code for Xstore license

This topic has 4 replies, 2 voices, and was last updated 2 years, 2 months ago ago by Rose Tyler

  • Avatar: Walter
    Walter
    Participant
    October 5, 2022 at 07:03
    Please, contact administrator
    for this information.
    #335822 Copied Theme version: 4.3.4 WooCommerce version: 6.9.4
    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 5, 2022 at 09:18

    Hello,

    Thanks for contacting us.
    Please clear cache and try to activate the theme now. Let us know the result.

    Regards

    #335834 Copied
    Avatar: Walter
    Walter
    Participant
    October 7, 2022 at 08:32

    Thank you for your support. Unfortunately I am still having the same errors when trying to activate after clearing site and browser cache.

    cURL error 60: SSL: no alternative certificate subject name matches target host name ‘www.8theme.com’

    API request call error. Common problem caused by SSL certificate. Please check it here. Contact your server provider in case your certificate does not exist or has some errors.

    Please contact administrator
    for this information.
    #335981 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 7, 2022 at 08:41

    Hello,

    Contact your hosting provider and ask to check the SSL certificate, also ask them if they block outgoing/ingoing connections to our server 136.243.62.54
    To activate the theme your site should be able to make requests to our server and get a response.
    Let us know the result.

    Regards

    #335982 Copied

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