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Error after updating xtore core - by Pepe Mier

This topic has 8 replies, 4 voices, and was last updated 5 years, 1 months ago ago by Olga Barlow

Pepe Mier

Participant

August 22, 2019 at 19:35

Hi! Hello, today I updated the xstore core plugin and after doing so the page stopped working, I had to enter WordPress in recovery mode.
The system displays the following:
“One or more topics have not been loaded correctly.
You can find more details and make changes in the themes screen.
Go to the themes screen.”

Within that section, tells me this:
XStore: This theme failed to load properly and was paused within the admin backend.

I don’t have a lot of programming knowledge and it’s the first time I make a website, I hope you can help me.

#219769 Copied Theme version: 1.0 WooCommerce version: 3.7.0

7 Answers

Pepe Mier

Participant

August 22, 2019 at 19:40

Xstore has also disappeared from the dashboard

#219770 Copied

Rose Tyler

Support staff

August 23, 2019 at 07:11

Hello,

Provide wp-admin and FTP access http://prntscr.com/oweh0h

Regards

#219791 Copied

Pepe Mier

Participant

August 23, 2019 at 07:49

Thanks

Please contact administrator
for this information.

#219801 Copied

Olga Barlow

Support staff

August 23, 2019 at 09:31

Hello,

You have provided access to panel to manage the domain. We need FTP access – access to files of your WP installation. You have updated plugin but did not update theme and it caused issue. Before every plugin update we would recommend you to check the changelog https://xstore.8theme.com/update-history/ and you’ll find that you need to update not just XStore core plugin but XStore theme first. Any core plugin update requires theme update to the latest version before the plugin update.
So, update your theme to version 5.6 via FTP or provide correct FTP access and we’ll do it for you.

Regards

#219823 Copied

manosk20

Participant

August 23, 2019 at 09:51

Hi!!! I have tha same problem!

#219831 Copied

manosk20

Participant

August 23, 2019 at 09:53

When i update it crash!

XStore Core
Έχετε την έκδοση 1.0.23. -> 1.2.7.

#219832 Copied

Olga Barlow

Support staff

August 23, 2019 at 10:05

Hello, @manosk20

Don’t use topics of other users to get help with your problem. Create individual topic especially if you provide Private details. Check the answer to you here https://www.8theme.com/topic/error-after-updating-xtore-core-2/#post-219837

Regards

#219838 Copied
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