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Error after Xstore update - by Giovanni Anastasi

This topic has 6 replies, 2 voices, and was last updated 5 years, 1 months ago ago by Olga Barlow

  • Avatar: Giovanni_Anastasi
    Giovanni Anastasi
    Participant
    August 22, 2019 at 12:27

    good morning,

    after updating the plugin: XStore Core, the site has stopped working !!!! why? see Attachment. Please help us resolve the problem as soon as possible.

    Please, contact administrator
    for this information.
    #219711 Copied Theme version: xstore 5.3 WooCommerce version: last
    5 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    August 22, 2019 at 12:38

    Hello,

    Provide Dashboard access to your site.
    And next time don’t update plugin if you are not sure that new version of the plugin works fine and was created for the version of the theme that you use.

    Regards

    #219714 Copied
    Avatar: Giovanni_Anastasi
    Giovanni Anastasi
    Participant
    August 22, 2019 at 13:00

    Ok

    Please contact administrator
    for this information.
    #219722 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    August 22, 2019 at 13:16

    Hello,

    We have updated both theme and core plugin and everything is ok now, any fatal error.

    Regards

    #219730 Copied
    Avatar: Giovanni_Anastasi
    Giovanni Anastasi
    Participant
    August 22, 2019 at 13:23

    the problem still persists: https://www.vapercircus.it/
    The main theme is not seen: https://www.vapercircus.it/wp-admin/themes.php
    see attachment: http://www.vapercircus.it/errore.png

    #219732 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    August 22, 2019 at 13:53

    Hello,

    Sorry but I don’t see the mentioned issue on your site https://gyazo.com/f4745cdd72b5875f4bc35c68f1d43b57

    Regards

    #219742 Copied
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