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Error al instalar version 7.1 xstore, se daño la pagina

This topic has 4 replies, 3 voices, and was last updated 4 years, 5 months ago ago by Olga Barlow

  • Avatar: Coricommerce
    Coricommerce
    Participant
    November 9, 2020 at 18:19

    Buenas tardes. el panel me pedía actualizar varios plugins, entre ellos la nueva versión de xstore y su core. pero al actualizar las nuevas versiones se daño la pagina y ahora no me permite instalar y activar woocommerce y otros plugins que uso. la pagina no se esta mostrando como debe ser. Por favor ayuda.

    Please, contact administrator
    for this information.
    #258703 Copied Theme version: 7.1 WooCommerce version: 4.5.1
    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 10, 2020 at 13:07

    Hello,

    https://prnt.sc/vgpu4i – provide correct wp-admin access.
    What page is displayed incorrectly?
    Provide temporary FTP access also.

    Regards

    #258810 Copied
    Avatar: Coricommerce
    Coricommerce
    Participant
    November 10, 2020 at 15:19

    Por la premura de dar una solución, se restauro una copia de backup de la pagina, no ejecute nuevamente la actualización por temor a que se dañe nuevamente, estoy viendo en los post de soporte que no es el primer caso. hasta que no encuentren una solución no podré actualizar esta versión.

    #258852 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 10, 2020 at 16:49

    Hello,

    We don’t speak Spanish, please write in English to avoid misunderstanding.
    Please, provide us with the correct WP Dashboard and FTP access to your site to get help with theme update.

    Regards

    #258874 Copied
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