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ERROR and More Errors after updating once again…

This topic has 5 replies, 3 voices, and was last updated 9 years ago ago by Eva Kemp

360webfirm

Participant

December 12, 2015 at 16:26

Every time woocommerce comes up with an update, there seems to be a problem with my website. Now I am getting Fatal error: Call to undefined method WooCommerce::wc_get_image_size() after I changed the wc_ in your suggestion on the theme forest support area. I even rolled back the woocommerce to get the site to work again and it will NOT. This is getting tiresome.

Please, contact administrator
for this information.

#104020 Copied Theme version: 1.4 WooCommerce version: 2.4.12

4 Answers

360webfirm

Participant

December 12, 2015 at 16:55

Sorry theme is 3.3 version that is on there now – Major issues

#104022 Copied Theme version: 3.3 WooCommerce version: 2.4.12

Jack Richardson

Support staff

December 14, 2015 at 09:45

Hello,

Please provide us with FTP and WP Dashboard credentials in private content.

Best regards,
Jack Richardson.

#104079 Copied

360webfirm

Participant

December 14, 2015 at 14:01

HI there,

Its been several days since I asked you for help. I went a head and fixed the site myself by almost re doing the website from scratch. My concerns are in the future when I need to update the theme again. I hope I don’t need to go through this each and every time. It should be that when anyone updates any theme, its an upload to server, delete old one, and all is working. I know in a perfect world that would be nice. I know this can’t happen all the time.

Thank you.

#104140 Copied

Eva Kemp

Support staff

December 14, 2015 at 15:39

Hello,

We’re glad that you have fixed the issue.
Please note before each update create a full backup including database.

Regards,
Eva Kemp.

#104164 Copied
Tagged: errors, themes, updating, woocommerce, wordpress
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