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Error and not load site Fatal error: Uncaught ValueError: Unknown format specifier “a” in

This topic has 6 replies, 3 voices, and was last updated 4 months, 1 weeks ago ago by Rose Tyler

ssoz

Participant

November 20, 2024 at 13:12

When I try to open the page, I receive the error codes I sent.

Please, contact administrator
for this information.

#424364 Copied

5 Answers

Rose Tyler

Support staff

November 20, 2024 at 13:19

Hello,

Please provide us with temporary FTP access.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

#424366 Copied

ssoz

Participant

November 20, 2024 at 14:28

Hello, normal ftp is closed, so I am sending Plesk login:

Please contact administrator
for this information.

#424380 Copied

Jack Richardson

Support staff

November 20, 2024 at 15:37

Dear @ssoz,

We hope this message finds you well.

Upon attempting to enable the debug mode on your website, we encountered an issue. Specifically, we noticed that the content of the “wp-config.php” file in the Plesk file manager appears to be corrupted, containing errors. Unfortunately, this prevents us from activating the debug mode and thoroughly reviewing the errors you mentioned.

Please note that we are able to investigate and address issues related to our theme or plugins. However, we are unable to resolve issues originating from third-party plugins, as indicated in your error log (e.g., wpml-sticky-links, wpml-cms-nav).

To proceed, we kindly ask that you activate the debug log and keep it enabled while we work on resolving the issue related to our theme.

Thank you for your understanding and cooperation.

Best regards,
Jack Richardson
8Theme Team

#424398 Copied

ssoz

Participant

November 21, 2024 at 09:09

Hello, debug mode was turned on and I sent the error that appeared on the screen.

Please contact administrator
for this information.

#424487 Copied

Rose Tyler

Support staff

November 21, 2024 at 15:53

Hello,

After thoroughly reviewing the situation on your website, we have identified the cause of the fatal error. Specifically, the issue stems from an incorrect translation, as highlighted in the following screenshot: https://prnt.sc/LIFr3ITNxaco
Moving forward, we recommend exercising caution when translating strings, especially if they contain specific symbols. Omitting or altering such symbols in the translated version can lead to similar errors. Please note that this issue is not related to our theme but rather to the translation process itself, particularly when translations are created quickly without thorough review.

Best regards,
8Theme’s Team

#424579 Copied
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